Entertainment Manager Durham, England
Job description
We are looking for a reliable, hands-on manager with commercial awareness and a strong customer focus. Sound like you? Apply today!
YuMe World are opening a brand new location in Durham. We have the newest gaming and entertainment technology, ranging from video games to virtual reality simulators. Not heard of us? Check out our current open location in The Gate, Newcastle!
The Job:
The Entertainment Manager is responsible for the Entertainment Centre and the Supervisors and Crew Members working within; making sure daily tasks are achieved, staff are organised and customers have the best experience possible during their YuMe visit.
The Role
- Managing the Entertainment Centre (e.g. rota management, employee queries, ordering stock, reporting etc)
- Managing and motivating the Entertainment Team to increase sales and ensure efficiency
- Act as an escalation route for Supervisors and Crew Members who need additional assistance with a customer query
- Maintain awareness of industry trends and monitor what competitors are doing
- Initiate changes to improve the business to ensure the business can compete effectively in the local market
- Recruiting, training and managing staff
- Motivating team members & maintaining a culture of exceptional customer service by role modelling and coaching
- Assigning duties for the day e.g. VR Section, Counter, Floor Walking etc.
- Organising break times
- Monitoring start and end times, reporting any absences or lateness
- Sharing product knowledge with Crew Members
- Ensuring all Company procedures are followed correctly
- Regular housekeeping to ensure the floor and machines are kept clean and hygienic
- Ensuring prize counters and vending machines are fully stocked at all times
- Ensuring cash is managed securely in accordance with Company procedures
Hours / Pay / Benefits:
- £27,000 - £32,000 per annum
- Full time, 40 hours per week
- Rota shift patterns covering Mon-Sun, 11am – 10pm
- 33 days holiday per year
- 5% matched pension
- Company discounts
About You:
- Ability to provide clear and consistent leadership to staff; to foster a fun and friendly working environment combined with a hardworking team ethos
- Previous experience in a managerial/leadership position is essential
- Positive and friendly attitude at all times
- Excellent customer service skills, ability to build a rapport with customers and ensure they have the best visit possible
- Good product knowledge of the games, machines, prizes and menu
- A hands-on can-do approach, with the ability to work well within a team
- Ethical and trustworthy – working with cash and young customers
- Ability to problem solve, keeping the needs of the customer and business in mind
Everyone has fond memories of going to the arcades with friends and family, come and help us create those memories for families in Newcastle – apply today!
Job Type: Full-time
Salary: £27,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Durham: reliably commute or plan to relocate before starting work (required)
Work Location: In person
