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This is an opportunity to be at the heart of transforming our business. Deloitte has made an industry leading commitment to transform the way we run our business and support our client facing practitioners, using ServiceNow as our “digital backbone”.

IT Business Services sits within our Central Business Services (CBS). CBS comprises seven service areas: Business Support Services; Clients & Industries Services; HR Services; IT Business Services; IT Infrastructure Services; Quality, Risk and Security Services; and Workplace Services. We also have two central teams - Delivery Partners and Vendor Management, and Service Management and Continuous Service Improvement. Here is where we deliver world-class business support services for our people, our clients, and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business. Highly skilled, experienced service delivery professionals, we have complete responsibility for processes that drive efficiency and deliver impact. Not just for our internal customers, but for the clients Deloitte works with too. We are transforming what it means to work in business services; join us and you will experience a career full of fantastic opportunities.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

The Solution Architect will work on a variety of projects concurrently, owning the end-to-end design from inception through to the completion of delivery. The focus will be to enable continuous deployment of ServiceNow features to support the Business. This will involve exposure to a range of Business challenges and working with a range of subject matter experts (including 3rd parties) as well as implementation teams to help address them.

Key responsibilities:

• Technical leadership and acting as a subject matter expert (SME) relating to ServiceNow and its implementation
• To define and articulate pragmatic and commercially viable solutions to business challenges or opportunities. Includes ensuring all business, application, information/data, infrastructure, and security elements are defined to sufficient detail which allows implementation teams to progress. Testing, release/transition, and operational/support/service considerations also need to be covered
• Ensuring all functional and non-functional requirements are met for a particular business challenge or opportunity, or any exceptions are justified, agreed with all applicable stakeholders, and signed off
• Working with the Enterprise Architecture team to ensure solutions align with business and technology strategy, or seeking and agreeing (minimal) dispensations where this makes sense for the organisation
• Leading and coordinating other SMEs, both internal and external to Deloitte, where these are involved with solution design and subsequent implementation
• Identification of “quick wins” or short-term transition architectures (e.g. a minimum viable product) which enables prompt realisation of business benefits at reduced risk, complexity and cost
• Troubleshooting complex and often intermittent technical challenges

The role does not require any line management responsibility.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibilities, please do discuss with us.

Connect to your skills and professional experience

You love nothing more than connecting people to delivery outstanding results. You bring out the best in your team, and work closely with stakeholders to understand and meet their business objectives.

Essentials:

• Can-do, pragmatic, hands-on and innovative style of working
• Experience of designing and delivering pragmatic and commercially viable solutions based around ServiceNow. Must be able to demonstrate experience of defining the business, application, information/data, infrastructure, and security elements of a solution and how this met functional and non-functional requirements (including how any exceptions or dispensations were handled)
• Extensive knowledge of ServiceNow and related products. To include integration with other systems (e.g. SaaS, authentication, legacy systems)
• Familiarity with other technology stacks (e.g. operating systems, system security, integration, database management, Cloud)
• Experience working within software development or SaaS / cloud architecture groups
• Outstanding communication skills, both oral and written, including ability to articulate solutions to a senior as well as a detailed/technical audience
• Strong team player
• Ability to work with and ensure a quality output from SMEs, including those from 3rd parties
• Demonstrated ability to adapt to new and emerging technologies, learn quickly and pass on this knowledge onto other team members
• Managing security review meetings. Ability to influence cross-functional teams of DevOps engineers and developers driving a security culture
• Understanding of test frameworks for automated testing/compliance
• Experience in Agile and Waterfall delivery methods in a large-scale Programme Delivery environment

Desirable:

• TOGAF accreditation or BCS Chartered Professional, or Fellow in Solution Development & Architecture
• Cyber security related certifications/designations, such as: Certified Information Systems Security Professional (CISSP).
• Familiarity with industry compliance and security standards (e.g. ISO27001, PCI-DSS)
• Experience of the HR Service Delivery (HRSD) module within ServiceNow
• Certification for CIS – IT Service Management

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

“What we have achieved by using ServiceNow is nothing short of incredible and I am hugely excited by what is still to come. We have an amazing opportunity to improve and support our practitioners and colleagues experience by working collaboratively as one team.”

• Anita Sanderman, Head of HR Services, a key stakeholder for this role

“The great thing about working as part of the NSE ServiceNow team is opportunity to be part of focussed, supportive, diverse, and well organised team. The team have clear goals and plan so that each squad within NSE ServiceNow team is focussed on delivering quality product. The team is incredibly supportive and always happy to assist each other. Team members are diverse which bring creativity and a broad range of ideas to the table. The team is well organised so that each member of the team is getting the work done efficiently. Not to forget the team is fun loving which leads to relaxed environment.”

• Nikhil Patel, ServiceNow Test Lead

Connect to your agile working options

Location: UK Wide, we’re particularly keen to hear from those based in the regions.

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers