ENT Partial Booking Clerk Newport
Job description
The post-holder will be expected to provide a service to all acute service clinics within the Health Board. Manage clinics and to oversee efficient & optimum clinic utilisation. An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments, handle telephone queries in all outpatient specialties as this will become a multi-skilled role; the post-holder will need a working knowledge of all clinic protocols in addition to any specific standards for each clinic/specialty. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the WelshPAS Patient. Administration System and using direct and partial booked appointments. The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy, monitoring waiting lists & cancellations and co-ordinating the utilisation of clinic slots. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
