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Job description

Position Summary:
CareerStep, a leading provider of online career training, is seeking a dynamic Enrollment Specialist to join our team. As an Enrollment Specialist, you will play a vital role in ensuring that enrollments and extensions are processed for our partner schools. You will use your exceptional interpersonal skills to build relationships, address inquiries, and provide guidance to our academic partner administrators. With your attention to detail, you will create a seamless and positive experience for our partners and for their learners.

Essential Job Functions:

• Process all daily enrollments from our academic partner schools
• Process daily learner extensions and provide information to requests about extensions
• Monitor and maintain rosters from funded partners
• Provide timely communication to partners regarding enrollment and extension questions
• Respond to daily learner inquiries
• Audit Salesforce entries for accuracy
• Assist with funding partner inquiries for learner completion
• Assist Customer Experience team with questions about direct partner enrollments
• Work with finance team to ensure all procedures have been completed for invoicing partners
• Provide feedback to RevOps team on process improvement for AP enrollments
• Resolving any issues with partner enrollments

Knowledge, Skills, Abilities:

• High school diploma or GED
• Excellent computer skills including Microsoft (Word, Outlook & Excel)
• 2+ years of Customer Support experience
• Ability to communicate orally and in writing in a thorough, clear, and professional manner
• Ability to work efficiently both independently and in a team environment
• Skilled in analytical thinking, problem-solving, and process improvement
• Possesses a learning and growth mindset
• Experience with Salesforce & Canvas preferred

About Us:
At Penn Foster Group, we are transforming online learning to help learners by uniting Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable them to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.

Equal Employment Opportunity:
We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.

What We Offer:
We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.