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Job description

The Customer Enrollment associate plays a crucial role in supporting the overall operations and well-being of a residential community. This position involves collaborating with residents, fellow team members, and management to maintain a safe, clean, and enjoyable living environment. The Customer Enrollment Associate assists in various tasks ranging from administrative duties to maintenance and resident support, ensuring a positive living experience for all residents.

Key Responsibilities:

Resident Support and Engagement:

Foster a welcoming and inclusive environment for residents, promoting a sense of community and belonging.
Assist residents with inquiries, concerns, and requests, providing excellent customer service and addressing their needs promptly and professionally.
Plan and coordinate community activities, events, and programs to enhance resident engagement and social interaction.

• Administrative Tasks: Assist with administrative duties, such as resident applications, lease agreements, and move-in/move-out processes. Maintain accurate records of resident information, payments, and maintenance requests using appropriate systems or software.

Coordinate communication channels with residents, including newsletters, notices, and social media platforms.

• Maintenance and Inspections: Perform regular inspections of residential units and common areas to identify and report maintenance issues or safety concerns. Coordinate and oversee routine maintenance tasks, repairs, and vendor services, ensuring timely completion and quality workmanship.

Respond to maintenance requests from residents, prioritize tasks, and coordinate with maintenance staff or external contractors as necessary.

• Safety and Security: Promote a safe and secure living environment by adhering to established security protocols and procedures. Monitor access to the residential community, ensuring that only authorized individuals are granted entry. Report and address any safety hazards or security breaches promptly, following established guidelines.

• Communication and Collaboration: Maintain open and effective communication channels with residents, fellow team members, and management. Collaborate with other team members to ensure seamless operations, sharing relevant information and assisting with tasks as needed. Attend team meetings and training sessions to stay updated on policies, procedures, and resident services.

• Resident Satisfaction and Conflict Resolution: Proactively assess resident satisfaction levels and identify opportunities for improvement. Address resident concerns or conflicts in a timely and professional manner, striving for effective resolutions and maintaining positive relationships. Collaborate with management to develop and implement strategies for enhancing resident satisfaction and retention.

Qualifications:

• High school diploma or equivalent (some college or vocational training preferred).
• Previous experience in residential property management, customer service, or a related field is advantageous.
• Excellent interpersonal and communication skills to interact effectively with residents, team members, and external stakeholders.
• Strong organizational and multitasking abilities, with attention to detail and the ability to prioritize tasks.
• Basic knowledge of maintenance and repair processes to identify and report issues accurately.
• Familiarity with relevant software applications for record-keeping and communication.
• Ability to work independently as well as part of a team, demonstrating a cooperative and proactive attitude.
• Strong problem-solving skills, with the ability to handle resident concerns and conflicts with empathy and professionalism.
• Flexibility to work evenings, weekends, and holidays as required to support the residential community.

Compensation is offered weekly, and paid every Friday. There is opportunity for additional bonuses and incentives.

Job Type: Full-time

Pay: £300.00-£600.00 per week

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Livingston: reliably commute or plan to relocate before starting work (required)

Education:

• Certificate of Higher Education (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person