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Advertised

INTERNAL AND EXTERNAL APPLICANTS

Branch/Division

Trafford District

Location

Trafford District

Sub-location

Stretford (DHQ)

Grade

Grade C

Rank

Not applicable

Leadership Level

Peer Leader

Contract Type

Permanent

Hours

18.25 hours

Hours

Full time

Advertised Salary

£21,432 - £22,677 per annum pro rata

Shift Allowances/Enhancements/ Additional Info

Weekend Enhancements
Uniform Required

Advert

In this role you will provide Enquiry Counter services to the public and support to the Neighbourhood teams including clerical and administrative support.

This is an extremely varied role that deals with a wide range of problems and people. In an average day, you could be faced with many different enquiries including taking reports of crime, road traffic accidents and missing persons. You will be a first point of contact when receiving, releasing and managing lost and found property, checking driving documents and dealing with a range of telephone calls.

You will be responsible for maintaining secure control of entry to and exit from the building.

Having worked with the public in an advisory environment, you should have experience of dealing with difficult customers and the ability to remain calm under pressure. Having good communication and listening skills is essential to this role, together with administration/clerical experience. You should be competent in using computer systems including Microsoft packages and the internet.

You should have attended or be willing to attend once in post, training relating to Aggressive situations and Customer Care.

You should be prepared to work shifts and to provide cover at other Neighbourhood Enquiry Counter Offices as may occasionally be required in conjunction with the mobility management guidelines.

To apply for this role you must have a good record of attendance, at least during the last two years.

There is a shift pattern for this vacancy which is attached to the advert.

Closing Date

28 Jun 2023

Recruitment Team Contact

[email protected]

Other Information

Please note, this vacancy attracts a 10% shift allowance

Please refer to the attached Job Description for further details regarding the skills required to do this role. The Job Description has been signposted to indicate at which stage of the process each criteria will be tested.

Due to the Equality Act (2010) the criteria surrounding sickness absence will not be checked until the conditional offer stage of the recruitment process, this is after the interview stage of the full recruitment process. With this in mind all candidates need to ensure that they have a good attendance record for the last 2 years.

Please note, all of our communication will be sent to you via the e-mail address you provide on your application form, therefore please ensure [email protected] is in your mail safe senders / safe recipients list to prevent our e-mails going into your junk mail.

The portal to upload Tattoos should not be used to upload CV’s or Expressions of Interest, if you do this your application will not be included in the recruitment process.

Policing values are enshrined in the Code of Ethics - a copy of which can be found at: https://www.college.police.uk/What-we-do/Ethics/Ethics-home/Documents/Code_of_Ethics.pdf

Every person serving with the police service needs to adhere to these standards of professional behaviour. As an applicant to Greater Manchester Police, we expect that you will hold views and attitudes in line with the Code; that if you are successful in your application you will uphold the Code of Ethics by displaying the behaviours that the Code sets out; and that you will report any conduct of others that falls short of those standards. Any failure or apparent failure to uphold the Code of Ethics will be taken seriously. It will be looked into and in cases involving serious and/or repeated failings, criminal and/or misconduct proceedings may follow. With that in mind, you are reminded that you must not share any information relating to the recruitment and assessment process. Sharing of such information could result in criminal and/or misconduct proceedings.

Minimum Age for Applications

16