Job description

Reporting to

Lead Field Engineer

Location

Pratt Street or Bidder street - London

Department

Network Operations

Reference Number

76931

Employment Period

Permanent

Bonus

3%

Salary

£36,691 per annum (depending on experience)

£5,339.59 London Allowance

£293 Non-Canteen Allowance

Closing Date

8th June 2023

All applications will be reviewed after the closing date

We also provide the following additional benefits

Annual Leave
Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
Tenancy Loan Deposit scheme
Tax efficient benefits: cycle to work scheme
Season ticket loan
Occupational Health support
Switched On – scheme providing discount on hundreds of retailers products.
Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres
Discounted access to sports and social clubs
Employee Assistance Programme.

Nature and Scope:
The post holder will be part of a team for the effective and correct utilisation, allocation and management of resources for the delivery of all workstreams within a geographical area. In conjunction with schedulers, Field Staff Supervisors, and Field Teams you will be responsible for delivering an excellent service to the customer, ensuring we meet the requirements of our Guaranteed Service Standards.

The post holder should ensure that they set the highest of standards in all areas including professional conduct

Key Competencies:
To safely and effectively schedule staff {direct and contractors) in the Region.

Achieving full utilisation of the resources and updating scheduling tools or any new scheduling systems.

Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work.

Proficiency in Word, Excel and any other software programmes

Raise and process purchase orders using SAP, including the generation of management reports.

Take and resolves telephone queries from internal and external customers.

Liaise with other Directorates as necessary to ensure effective working at the Regional Office.

Support the investigation of customer complaints.

Record and co-ordinate Electricity Guaranteed Standards.

Liaise with Field Staff and update systems with timely information from site as required.

Liaison with Local Authorities regarding NRSWA and Section 74 issues.

Liaise with contactors to ensure compliance with section 74 of the New Roads and Street Works Act.

Raising or requesting Street Works Notices and Permits as appropriate.

Manage and update processes in Small Tools (SAP)

Ensure compliance with policies and procedures.

Be required to carry out a storm role during emergencies.

Principal Accountabilities:
Financial:
Schedule staff effectively in order to keep overtime expenditure to minimum levels.

Customer:
Liaise with field staff and update systems in a timely fashion to ensure our customers are given up to date information regarding their jobs.

Ensure that Electricity Guaranteed Standards are adhered to and correctly recorded.

Liaison with customers where appropriate to make appointments and provide updates on progress with jobs.

Effective scheduling of resources to minimise CML impact and customer complaints.

Process:
Safely and effectively schedule staff {direct and contractors).

Update SAP and other systems in a timely manner.

Raise purchase orders when required in a timely manner.

Ensure that the scheduling systems are updated regularly to ensure there is good visibility of all staff.

Liaise with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.

Manage workloads efficiently and to time.

Essential Knowledge, Skills, Qualifications and Experience:
A basic understanding of the Network and the various types of jobs undertaken would be an advantage.

Ability to work in a pressured environment as part of a highly focused team.

Good level PC literacy, with the ability to learn and use a variety of systems with fast and accurate keyboard skills.

Team working - The drive and ability to work co-operatively with others to achieve shared goals and optimise the contribution of all members of the team.

Initiative - A bias for action and problem resolution.

Flexible attitude to work and working hours.

Self motivated, with a strong drive to succeed.

Ability to build good working relationships with other staff and other teams within UK Power Networks and external partners.

Excellent communication skills

Excellent organisational and problem solving skills.

Enthusiastic & strong customer focus, without losing sight of safety and security of supply

Please Note: Internal candidates are eligible to apply for internal positions once they have successfully completed any contractual probationary period.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.