About us

National Grid touches the lives of almost everyone, with an energy network that stretches across the Atlantic. We’re an international team, and our work underpins the lives of millions of people. Feet forwards, head up, and eyes bright, we’re working hard to create value for people today – and shape the future of energy tomorrow.

In the UK, we don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.

The world of energy is changing beyond recognition. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come.

Job Purpose

Organizations that want to keep pace with a flexible work world and attract and keep talented employees need to create a digital workplace where team members can work seamlessly anytime, from anywhere. National Grid must undergo significant transformation to create a digital workspace that will meet the growing needs of our Business and end users. The Senior Engineer is a crucial role to help fulfil this mandate. This high demand function sits within the End User Technology Experience (EUX) team.

The primary role entails driving Strategic and Engineering direction for the Device, Data, and Access area within the Digital Workplace team. The VDI Senior Engineer will work closely with Vendors, Partners, Project teams with recommendations for short term tactical improvements and solutions, while being a key contributor for long term strategic and engineering solutions for the future. This position will interface with key stakeholders within IT and the NG Business to clearly define, communicate, document, and engineer solutions within the DDA space.

This role interacts and works with the Operations teams on high level incidents and assist with the troubleshooting of escalated issues from within the operational regions. This position will work closely with Solution Architects across all of IT and within the project space, to ensure, maintain, and deliver a world class user experience with continuing service improvement. The VDI Senior Engineer will also work closely with Business Enablement teams to ensure various modes of communication are used to market specific Product updates, improvements, and experiences.

Key Accountabilities

The areas of focus for this role are VMWare Horizon, Citrix and platforms such Azure, AWS, and google Cloud Platform and on-prem solutions
Implementation of new key initiatives within the Device and Data organization in regard to desktop virtualization technology
Solid understanding of vCenter, and VMWare ESXi
Accountability of Engineering solutions for current state and future vision that align to overall product roadmaps.
Works closely with architecture, engineering manager, product owners, and delivery functions to provide a world class end-to-end product experience to end user customers.
Provide insights into products, technologies and market trends while keeping updated with the latest technologies
Troubleshoot complex software and hardware issues as the final IT escalation level
Develop close relationship with vendors, business and technology leaders
Document solutions, SOPs and endpoint configuration standards
In charge of hardware testing and selection across many business areas
resent team recommendations to management, communicate technical issues in a concise and clear message
Work with IT Communications and Business Enablement teams to develop materials to market products.
Assist with driving a smooth product transition to operations and support via infrastructure operations best practices such as ITIL, and a high capability maturity

Qualifications

Hands on experience with VMWare Horizon
Minimum 7 years’ experience within Virtual Desktop technologies, including hardware and configuration in Azure platform, deliver capabilities such as Active Directory, Azure AD, Group Policy, SCCM, Application packaging, Microsoft O365, Standard Operating Environment (SOE), encryptions methods such as BitLocker and Checkpoint.
Experience writing and running Powershell scripts
Solid experience in implementing Intune, WaaS, SCCM Co-management
A demonstrated and focused desire to build powerful, simple, well-designed products and services that customers will love to use
Working knowledge of agile development methodologies
An ability to think strategically and creatively, with the capacity for self-motivation, independent initiative and creative problem-solving
Excellent interpersonal and communication skills, writing documentation and presentations
The ability to manage time and adjust initiatives with proper prioritization to meet aggressive deadlines
An excellent and deep attention to detail and strong technical intuition, as well as the ability to set and manage expectations
Demonstrated success working in a fast-paced and deadline drive environment
Strong organizational and time management skills
Good leadership skills with experience collaborating and working with cross-functional teams
A bachelor’s degree from an accredited educational institution in a technical discipline (computer science, electrical engineering) or equivalent experience.

What you'll get

A competitive salary between £45,000 – £63,000 – dependent on capability

As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

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