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Location: Birstall - WF17 9LU

Looking to kick start a career in IT with one of the largest providers of Communications and IT solutions in the UK? Then look no further! Founded in 2001, Daisy Corporate Services has gone from strength to strength as we continue to grow and deliver high quality end-to-end IT solutions and services to more than 2,000 UK businesses, across all sectors. Our portfolio spans Modern Workplace, Connectivity, Unified Communications, Cloud Solutions, Cyber Security, Operational Resilience and more.

Your key objectives will be to improve performance within Daisy by constantly challenging and then increasing the levels of operational efficiency in our Monitoring Solution; enhancing service to our Customers and promoting a culture of innovation and ‘Service Excellence’.

About the role

In this role you will-

• Learn how to use and become an administrator of Logic Monitor.
• Work towards creating customer Dashboards
• Learn how to navigate across & troubleshoot servers & networking equipment, learning Windows and SNMP.
• Learn how to work with a ticket management system (Service Now) and learn about ITIL.
• 80/20% work study split dedicating a day for your apprenticeship studies.
• Spend your time working across different teams learning different aspects of IT and how a MSP (Managed Service Provider) works.
• Shadow our development team to learn how they enhance Logic Monitor.
• Create and maintain documentation, process and procedure
• Work towards creating presentations and facilitating meetings
• You maybe asked to carry out any ‘ad hoc’ assignments as and when required..

This opportunity will provide a brilliant opportunity for learning, as the successful candidate will also complete a Level 3 ICT Technician Apprenticeship. This will involve week long residential training with our training partner. Excellent career progression opportunities and superb pastoral support will also be given.

What do we need from you:

• Excellent oral and written communication skills; comfortable creating technical reports, documentation and presentations.
• Excellent analytical and problem solving skills combined with the ability to provide solutions
• Ability to challenge current methods and processes- how can we further improve?
• Pragmatic but with a positive attitude which can be maintained under pressure
• Self-assured and able to work alone as well as part of a team
• Thorough with great attention to detail
• Results driven and an ability to meet deadlines
• Able to cope with setbacks and changing business objectives
• Proactive and use of initiative
• Willingness to go the extra mile

Advantageous but not essential:

• Knowledge of platform areas including server OS, virtualisation, network and Microsoft technologies
• Experience of Linux (RedHat, SuSE, Ubuntu)
• Experience of PowerShell, Groovy or Java Scripting

Did we mention the perks?

We show our appreciation by providing various benefits and rewards to our employees that help make Daisy a great place to work and provide a great work life balance.

These include but are not limited to:

• Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
• Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
• Hybrid, field and home based working - To ensure work WORKS for you
• Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
• Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
• The Exchange – Online discount platform for more than 1,200 retailers.

And many more – to see all the benefits on offer visit our Why work for Daisy page!

Ready to join us?

If you feel Daisy is the right workplace for you, we would like to hear from you!

Once you have applied online and have been shortlisted, our recruitment team will be in touch with you to arrange an interview and answer any questions you may have. This could be a face-to-face or a remote interview. The application process varies depending on the role and the level of experience needed.