engagement manager United Kingdom
University of Warwick
Full Time
United Kingdom
43155 - 33348 GBP ANNUAL Today
Job description
Permanent position, 36.5 hours per week
This is an exciting opportunity for an outstanding individual with experience of working in a busy student-facing environment to take a lead in the management of the pastoral and wellbeing provision for the WBS Undergraduate Programme’s c 2,200 students.
Working with the Student Experience and Engagement Manager, and other Student Experience and Engagement Officers, you will be responsible for the development and implementation of the department’s strategic plan for student wellbeing and progression.
You will be a first point of contact, alongside our team of Personal and Senior Tutors, for students experiencing a range of wellbeing issues whilst also managing our extensions and mitigating circumstances systems. You will need to possess strong verbal and written communication skills particularly for sensitive situations, have close attention to detail and have the experience and confidence to advise students on key University processes and regulations, including signposting them to appropriate services where necessary. This role will also require you to oversee the Personal Tutor system and to be the key contact for our Tutors where further support is required.
You will take a proactive approach in this role, developing event activity, communication plans, processes and procedures to ensure all students fulfil their potential across the student life cycle – from pre-arrival to graduation. This will include developing strategies to support students from disadvantaged and/or diverse backgrounds.
You will be working as part of a wider WBS Undergraduate Student Experience sub-team and the larger WBS Undergraduate Programme Team, often working with multiple colleagues simultaneously. As such you will have excellent interpersonal skills and the ability to communicate effectively with both academic and professional services staff at all levels of experience and to be a highly effective team player in a fast-moving environment.
To apply for this post, please attach the following documents:
This is an exciting opportunity for an outstanding individual with experience of working in a busy student-facing environment to take a lead in the management of the pastoral and wellbeing provision for the WBS Undergraduate Programme’s c 2,200 students.
Working with the Student Experience and Engagement Manager, and other Student Experience and Engagement Officers, you will be responsible for the development and implementation of the department’s strategic plan for student wellbeing and progression.
You will be a first point of contact, alongside our team of Personal and Senior Tutors, for students experiencing a range of wellbeing issues whilst also managing our extensions and mitigating circumstances systems. You will need to possess strong verbal and written communication skills particularly for sensitive situations, have close attention to detail and have the experience and confidence to advise students on key University processes and regulations, including signposting them to appropriate services where necessary. This role will also require you to oversee the Personal Tutor system and to be the key contact for our Tutors where further support is required.
You will take a proactive approach in this role, developing event activity, communication plans, processes and procedures to ensure all students fulfil their potential across the student life cycle – from pre-arrival to graduation. This will include developing strategies to support students from disadvantaged and/or diverse backgrounds.
You will be working as part of a wider WBS Undergraduate Student Experience sub-team and the larger WBS Undergraduate Programme Team, often working with multiple colleagues simultaneously. As such you will have excellent interpersonal skills and the ability to communicate effectively with both academic and professional services staff at all levels of experience and to be a highly effective team player in a fast-moving environment.
To apply for this post, please attach the following documents:
- A CV setting out your career history, with key responsibilities and achievements. Please ensure your CV includes name(s), job title, organisation and email contact detail(s) of employee referees to cover the past 3 years, one of your referees should be your current or most recent manager. Your referees will not be contacted without your permission. The appointment of the successful candidate will be subject to references.
- A covering letter explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to demonstrating how you meet the
For further information about the University of Warwick, please read our University Further Particulars.
Warwick Business School (WBS) is a world-class business school at the heart of a world-class University, challenging assumptions and championing business as a force for good. From the pioneering research we undertake, to the students we help to shape, we are for the Change Makers who will impact the world for the better.
We were the first UK business school to be triple accredited by the major bodies (EQUIS, AMBA, AACSB) and our courses consistently rank highly (our Distance Learning MBA is first in the world, our Executive MBA is ranked first in the UK and sixth in the world, and our MSc Management is ranked first in the UK and ninth in the world).
However, we’re more than our rankings and we’re proud to be different. We’re down to earth and approachable, and we want WBS to feel like home to our students, our staff and our alumni community. We look to provide a stimulating and fulfilling work environment for all. One where you will feel supported and encouraged to grow professionally; developing your knowledge, skills, confidence and career.
Our Vision
Our vision is to be Europe’s leading University-based business school, developing transformational ideas and people that shape how we do business. This vision is supported by our three-fold mission:
1. To develop cutting-edge research that leads debate and deepens our understanding of the practice of business and management.
2. To provide a transformational learning experience, enabling our stakeholders to realise their full potential.
3. To work in partnership with policy and practice, both in terms of our research and teaching activities, to catalyse the impact of our work.
Everything we do is underpinned by our CORE values and driven by a commitment to a Change Maker mindset. We look for this shared commitment across our staff and student community.
• Change Makers have the drive as well as the vision. It’s one thing having a vision but having the drive and work ethic to realise a vision is another matter. Change Makers relentlessly pursue every possible solution in order to achieve their goals.
Our CORE Values
The University of Warwick holds an Athena SWAN Silver award; a national initiative to promote gender equality for all staff and students. Further information about the work of the University in relation to Athena SWAN can be found at the following link: Athena Swan (warwick.ac.uk)
The University of Warwick is one of the six founder institutions of the EUTOPIA European University alliance, whose aim is to become by 2025 an open, multicultural, confederated operation of connected campuses.
Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here.
Warwick Business School (WBS) is a world-class business school at the heart of a world-class University, challenging assumptions and championing business as a force for good. From the pioneering research we undertake, to the students we help to shape, we are for the Change Makers who will impact the world for the better.
We were the first UK business school to be triple accredited by the major bodies (EQUIS, AMBA, AACSB) and our courses consistently rank highly (our Distance Learning MBA is first in the world, our Executive MBA is ranked first in the UK and sixth in the world, and our MSc Management is ranked first in the UK and ninth in the world).
However, we’re more than our rankings and we’re proud to be different. We’re down to earth and approachable, and we want WBS to feel like home to our students, our staff and our alumni community. We look to provide a stimulating and fulfilling work environment for all. One where you will feel supported and encouraged to grow professionally; developing your knowledge, skills, confidence and career.
Our Vision
Our vision is to be Europe’s leading University-based business school, developing transformational ideas and people that shape how we do business. This vision is supported by our three-fold mission:
1. To develop cutting-edge research that leads debate and deepens our understanding of the practice of business and management.
2. To provide a transformational learning experience, enabling our stakeholders to realise their full potential.
3. To work in partnership with policy and practice, both in terms of our research and teaching activities, to catalyse the impact of our work.
Everything we do is underpinned by our CORE values and driven by a commitment to a Change Maker mindset. We look for this shared commitment across our staff and student community.
- Change Makers see the bigger picture. Thinking beyond themselves and their environment, they’re open to other viewpoints and consider the ripple effect of what they do on a personal, social, and commercial level. They’re driven by having the biggest positive impact and a focus on the greater good.
• Change Makers have the drive as well as the vision. It’s one thing having a vision but having the drive and work ethic to realise a vision is another matter. Change Makers relentlessly pursue every possible solution in order to achieve their goals.
Our CORE Values
- Curiosity. We challenge, we embrace different perspectives, and we think creatively to build our future.
- Openness. We’re open to different perspectives, talking to stakeholders, listening to feedback, embracing change and pushing forward for the better.
- Restlessness. We’re not satisfied with standing still, and never stop looking for ways to improve. Constantly evaluating, we don’t stop when we’ve achieved one thing; we use all of our initiative, drive and resourcefulness to achieve more.
- Excellence At a world class university and a globally recognised business school, excellence is a given. There are no half measures at WBS.
The University of Warwick holds an Athena SWAN Silver award; a national initiative to promote gender equality for all staff and students. Further information about the work of the University in relation to Athena SWAN can be found at the following link: Athena Swan (warwick.ac.uk)
The University of Warwick is one of the six founder institutions of the EUTOPIA European University alliance, whose aim is to become by 2025 an open, multicultural, confederated operation of connected campuses.
Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here.
