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JOB DESCRIPTION

Noah’s Ark Children’s Hospice helps babies, children and young people who are seriously unwell make the most of every day. You’ll be predominantly based in The Ark, our stunning building set in a north London nature reserve. The Ark is a place of laughter and real connection, with an atmosphere that’s both supportive and inclusive. This is a really exciting time to join our growing and ambitious team as we look to expand the fundraising team.

We are looking for an organised individual with excellent customer focused experience, who can proactively engage with and build relationships. A self starter who can provide high levels of stewardship to a variety of new and existing supporters. The successful applicant will be the first point of contact for our individual supporters and fundraisers, so strong communication skills are essential to help acquire new supporters. You will be responsible for the day-to-day running of our CRM system which is key to maintaining relationships, creating supporter journeys and donor acquisition.

The Supporter Engagement Officer will work closely with the existing fundraising team, specifically with the Community Engagement team and the Supporter Engagement Manager to help grow Individual Giving income. Working collaboratively, you will help monitor and influence supporter journeys to ensure our supporters feel valued. You will be familiar with social media channels and assist the Supporter Engagement Manager in developing digital appeals and individual giving campaigns such as From That Moment, Regular Giving, Legacy, in-memory and cash appeals to encourage new sign ups and improve supporter retention. You will play a key role in communicating with and thanking new and existing supporters, face to face, by phone, email and post.

ABOUT YOU

You will be a dedicated, resilent, organised and reliable individual with a ‘can do’ attidtude and a real determination to succeed. You will have a solutions-focused outlook and have the ability to listen and read people in a variety of situations, working collaboratively with internal and external stakeholders.

You will be an exceptional, eloquent communicator, a natural relationship builder. You will have the ability to prioritise your time and workload effectively to meet tight deadlines. Experience of managing a portfolio of supporters or experince within a customer service role is desirable, as well as using a CRM database system.

INVESTMENT IN FUNDRAISING, MARKETING & COMMUNICATION

At Noah’s Ark Children’s Hospice we are undertaking a major investment in our fundraising marketing & Communications capability. The team will grow from 13 posts to 20 over the next few months.

The charity has an enviable record in raising funds from philanthropy and trusts, but aims to diversify income by growing public fundraising, in particular community fundraising and regular giving. The majority of the investment is aimed at increasing capacity across all three sub-teams (Philanthropy & Partnerships, Public Fundraising, Marketing & Communications) but there is also a need to add to our skills base, for example, in media and public relations.

While the charity has existed since 1999 and had provided services in the community since 2006, Noah’s Ark really got going in 2020 when its first Hospice building was completed. This followed a major capital appeal which raised over £10m and benefited from many millions of pounds worth of gifts in kind and corporate donations. The end result is probably the most advanced children’s hospice building in the UK. A truly state of the art facility, which creates a wonderful light and airy space for the families that use our services and a fantastic working environment for all staff. The building is on the edge of Barnet and is placed within a 7 acre nature reserve, ideal for lunchtime walks. Our team has the advantage of working in the same building as colleagues delivering care, creating strong cross-team collaboration.

The charity has seen a steady increase in annual income over recent years, with a target for 2023/24 of £5.1m. Around 80% of our income is expected to come from philanthropy, trusts and corporate, with the remaining 20% coming from public fundraising. Like many Children’s Hospices our income from statutory sources is very low at less than 10%. A key component to our fundraising strategy is matched funding in the form of a 72 hr campaign which takes place each autumn and raises over £1m. Pledges from major donors and trusts are matched against donations from the public and community groups, over a set period of time.

Our Marketing and Communications (MarComms) team will double in size from two to four. With current resourcing the team have been highly successful, implementing an energetic new brand, increasing followers on social media to over 17,000 and gaining major coverage for our nurse recruitment campaign. We are very fortunate to have many partnerships with top-tier creative and media agencies, providing support on a pro bono basis.

The charity has, in recent years, won numerous awards, including, most recently the PR Week Purpose Award for best fundraising campaign. But our best days are still ahead of us. We’d look forward to meeting ambitious fundraisers and MarComms specialist, interested in applying their skills at the next level.