Enforcement Manager Redditch, England
Job description
Company Description
As a leader in the debt recovery enforcement sector, the Bristow and Sutor Group of companies (which includes Credit Style) have been operating for over 40 years' supporting hundreds of local authorities and Transport for London. You will be joining Bristow & Sutor during an exciting time to become part of a team that contribute to achieving our visions for the future. We have made our company a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for our local authorities and Transport for London.
With offices based in Redditch, close to both the M40/M42 motorway network, we are easily accessible from Birmingham, Worcestershire, and Warwickshire.
Position
Role Purpose
The Enforcement Manager will take responsibility for performance and management of a team of Enforcement Agents, as part of larger team of Managers that form the Enforcement department management team. The role requires excellent leadership skills to motivate and manage field agents and meet the expectations of the department's compliance, collection rates, business and client expectations.
Key Accountabilities and Main Responsibilities
Assist the Group Head of Enforcement Services with the daily running of the enforcement department, meeting all operational Enforcement Agent requirements, maintaining a fluid workflow and a consistent approach to always ensuring the department and its agents are efficient, effective, and productive.
Drive performance within the Enforcement department, specifically focusing on a dedicated team of individuals, meeting or exceeding expected collection targets and resolving issues which may get in the way of achieving this objective. Support new departmental initiatives to drive performance across the board and for specific clients.
Able to identify Enforcement Agent behaviours, from daily interaction and close connection with team members as well as different data sources, adopting a proactive approach to constantly develop each colleague within the team, whilst working with the Group Head of Enforcement Services to develop strategies for improving performance both at a team and departmental level.
Undertake regular 1-2-1 performance management support for a team of Enforcement Agents, ensuring the meetings are proactive, productive, and positive with colleagues feeling motivated to perform at their best and realise their potential. Accompany agents In the field to provide support, coaching and mentoring.
Responsible for reporting data for the department, to ensure we are accurately reporting on all aspects of the Enforcement department and its performance.
Maintain professional and effective relationships with other functions of the business to utilise their expertise and ensure the department is always working collectively and collaboratively to achieve targets and ensure compliance with ethical standards, company policy and procedure.
Responsible for engaging and supporting the Enforcement Agents with their health and wellbeing, providing mental health first aid support, and escalating to the Group Head of Enforcement Services where there are concerns.
Report safeguarding concerns with the safeguarding team and escalating to the principal safeguarding officers if immediate response is required.
Assist the compliance department when complaints are received against Enforcement Agents, ensuring the investigation / disciplinary procedure is followed correctly working with Human Resources department to facilitate this process and any resulting actions.
Responsible for authorising, administering, and reviewing levels of sickness, absenteeism & holiday, maintaining accurate records of absences and adopting an approach to support agents, keep in touch and ensure department absence levels remain as low as possible.
Oversee the administrative duties relating to enforcement paperwork, reporting lines and audit requirements for the department: GDPR, ISO standards, FORS, CIVEA requirements and other requirements which must always remain compliant.
Maintain an up-to-date knowledge of Enforcement legislation, company policy and procedure, escalating if further guidance is required. Assist other areas of the department as required, including employed, self- employed enforcement agents, special operations, projects, compliance, technical support, recruitment, onboarding, training, and development.
Assist the Group Head of Enforcement Service with any other duties within the remit of the Enforcement Agent Department as required.
Requirements
Technical Competency Requirements
Proven experience as an exemplary and high performing Enforcement Agent or EA team leader/manager with the right leadership qualities to motivate a team of field-based agents to achieve exceptional results.
Change agent who readily adapts to change, proactively suggests ideas for improvement with experience of leading successful change initiatives.
Excellent management and communications skills to influence a team and motivate them to achieve their team and personal best: Motivational manager, with a proven track record of coaching and mentoring others
Willing to “roll their sleeves up” to get things done, even in challenging circumstances with competing pressures and demands. Strives to improve performance and does not accept mediocrity or second best.
Client focussed with a strong moral compass, values, ethics, and integrity: open, honest, trustworthy, and dependable. Strong and effective team player with an inclusive and collaborative approach.
Results driven, self-starter, highly motivated, high energy, positive attitude, flexible and adaptable.
Current EA certificate with Taking Control of Goods Level 2 or above
Other information
Package:
- Hours: 40 hours per week
- Salary: £37,000 per annum
- Annual Leave: 23 days holiday plus bank holidays and service years
- Company Pension Scheme
- Location based at Bristow and Sutor Offices, Bartleet Road, Washford, Redditch, Worcestershire, B98 0FL
- Working Pattern: Hybrid
- Varying shift patterns early, late, and normal working day
- One additional weekend shift required per month (12 per year)
- Company vehicle depending on availability or £5,000 car allowance per annum
All applicants will undertake DBS / CCJ checks prior to employment.
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.
