energy engineer Ashton-under-Lyne, England
Job description
General Administrative levels of access required to perform the tasks listed below will inevitably give technicians possible oversight of sensitive staff and patient information and a good level of discretion will be required. Take responsibility for care of such data and ensure that its integrity is protected during call handling/fault rectification process. Always, ensure that the relevant policies are adhered to by others and report any breaches/abuse to higher management. Have the ability to resolve technical problems of varying complexity within appropriate guidelines and support.
Offer support and training where needed whilst installing new equipment Regularly audit IT hardware to maintain an accurate asset database IT Equipment Deployment and Control Receipt of IT/Telephony Equipment and asset management Preparation/configuration of IT/Telephony Equipment and installation of additional software requirements Deployment of IT/Telephony Equipment A good understanding of manual handling as equipment will need to be frequently moved both manually and mechanically Upgrade of IT/Telephony Equipment Disposal of IT/Telephony Equipment Logging/Maintaining/Completing Warranty Calls Logging/Maintaining/Completing Maintenance Calls Assisting in the development of relevant processes for the team Liaising with the projects team and other ICT departments to ensure the successful completion of works within deadline parameters All equipment needs to be dealt with through lifetime management and maintenance of associated asset records and user accounts. This post will involve physical handling of PCs and peripherals during delivery, installation and/or disposal processes. Maintaining accurate records of all assets either through deployment or by undertaking an audit of an area. Service Desk Call Handling Key activities include: Troubleshooting user account problems with support from engineers Troubleshooting problems with user access to shared data areas Configuring email and Internet access to end-user, specific-to-task requirements Logging ongoing faults to the appropriate handling teams Following fault log escalation procedures where appropriate.
Utilising various administration tools and software to assist in diagnosis & resolution of faults with software, equipment, and user accounts. Fault diagnosis and resolution on IT hardware products Much of the equipment in use within the Trust is of crucial business importance and downtime is to be kept to an absolute minimum. ICT Project Deployment Engineers will identify whether the equipment faults can be rectified within the limited repair scenarios/timescales determined by the ICT Department or replace in accordance with IT policy. IT Account Management Using Microsoft Active Directory.
Relevant tasks include: Identify, ensure users and devices are correctly added to the relevant Organisational Units. Documentation Creating and maintaining process documentation as and when required to disseminate to all ICT staff Creating and maintaining installation documentation as and when required to disseminate to all ICT staff Updating asset management database(s) as and when required
