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You will be joining us as an Energy Adviser to deliver an advice service for disabled households struggling with their energy and water bills funded by the Energy Industry Voluntary Redress Scheme www.energyredress.org.uk and utility companies. The service will help customers through their unfair extra costs and additional vulnerability to fuel poverty.

You will be responsible for delivering this service to customers.You will manage a personal caseload and provide practical advice that may be required for your diverse customer base.

If you do not already have the qualification, you will be trained to a Level 3 Award in Energy Awareness.You will then work with our content team and partners to create the scripts and content needed to support customers.

Fixed term for 12 months until end of March 2024.

The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday

Location - Scope's Leeds office with working from home some or most of the time

There are 2 positions available.

Full job description

You will have excellent communication skills both verbal and written and be able to demonstrate experience in a customer facing role including experience of supporting customers remotely online and by telephone. You will have demonstrable experience of providing mentoring or similar support.

Showing empathy and being able to respond positively to change while being able to deal effectively with conflicting priorities will allow to succeed within this role.

It is essential that you have a good working knowledge of IT including Microsoft Office Products and are confident user of digital technology demonstrating a positive approach to the adoption of innovative products and tools.

It is desirable that you have a good knowledge of energy and water advice.

You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity and encourage applications from disabled people and people with impairments, conditions, and access needs. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some disabled applicants and applicants with an impairment, condition or access need, might need adjustments during the application process. If you require adjustments through your journey with us, please email [email protected]. You will find more information here about the type of adjustments we can make.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect. And we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we'll build a culture that’s accessible and inclusive first. And we’ll aim for the same high standards in all our work.

And we will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion here

Scope benefits

We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:

• 27 days annual leave
• flexible working (where we can)
• company pension
• excellent training and career development
• strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
• Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
• For the full benefits package click here

Who are we at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

Please note that successful candidates will be subject to an enhanced DBS check.

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