End User Support Manchester, England
Job description
About the role
We are looking for a End User Support individual to join our Connect IT team here in Manchester at Auto Trader. Whether you're an End User Support Specialist, Engineer, Technician, or Analyst, we want to hear from you!
Job titles in technology can be confusing, but if you love of technology and have excellent communication and customer/employee/end user-facing experience along with proven technical problem-solving skills, we encourage you to apply now!
Our Connect IT Team are a one-stop shop providing quality technical support to our colleagues in the office, and those remotely based. Working as part of a talented team, you'll be the first point of contact for any technical requests, improving your colleague's IT experiences, and helping resolve any issues or challenges they face with a continuous desire to deliver an exceptional end-user experience.
This role offers the opportunity for you to combine your customer service expertise and technical skills. Using a collaborative approach that continuously looks to help improve our systems, you will provide our colleagues with the best-in-class workplace experience.
Change is constant within Auto Trader, we want to be at the front of everything and we utilise cutting-edge technology at every opportunity, ensuring our IT services are seamless and a key contributor as to why 91% of our colleagues are proud to work here.
You'll help manage our Apple Mac and Windows devices, creating policies and rolling out configuration changes, troubleshooting and solving IT incidents promptly. Handling IT queries via email, instant messaging, phone, and walk-ups will be a pivotal part of this role. Setting up Audio Visual in our meeting and event spaces, helping our people to get the best out of technology and providing any training required.
This role isn't just about reacting to problems, we're also looking for someone to be proactive and curious as you'll also be involved in various ongoing technical projects from planning and testing to roll-out, you'll have the opportunity and autonomy to take real ownership and identify and make service improvements where necessary.
Career development is something we're passionate about here at Auto Trader and part of a wider team, you'll have that support from day one. You will have the opportunity to be mentored by the senior members of the team to develop in areas of interest to you. You'll have the opportunity constantly evolve and develop your skill set; perhaps moving into a Technology Support Engineer role or EUC IT Specialist (End User Computing) or a variety of other IT jobs.
What we're looking for
- Have experience in a variety of different technologies and feel comfortable applying yourself to new problems – we'd expect you to be familiar with Windows, Mac, basic networking, and wireless technologies.
- Have the desire to improve both the technical and non-technical aspects of the teams daily activities by suggesting new ways of working, technologies and always striving to innovate and problem solve
- Be an active team contributor and enjoy collaborating to share knowledge and skills so that everyone in the team has the skills to fully support our people
- Seek out opportunities to develop your knowledge of new and changing industry trends
- Put the customer/end user first, ensuring that they have the best experience possible
Benefits and more
We're offering a salary between £24,000 and £34,000, and a flexible benefits package to support your health and well-being. You'll have 28 days holiday per year, and that's in addition to bank holidays and half day closures on Christmas and New Year's Eve. Our Aviva pension scheme offers between 5% to 7% employer contributions depending on the percentage you choose to contribute, and we provide Bupa healthcare cover for all our employees.
Our Employee Assistance Programme, enhanced parental leave and share-save options are just some of the other benefits on offer should you decide to join us. Career development is something that we're passionate about at Auto Trader, and we all develop and learn things differently. Whether you attend an external conference, utilise a LinkedIn Learning license, or choose one of our in-house masterclasses, there's something for everyone.
Due to the nature of this role, you will be predominately based on site in our Manchester office but will have the opportunity to work from home on a rotational basis.
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