Enablement Specialist - UK Bristol, England
Job description
Be part of a progressive, open and productive workplace, where different opinions and beliefs are valued.
Lead and shape a diverse and skilled software engineering team into our next phase of growth
About Immersive Labs
Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats.
https://www.immersivelabs.com/why-immersive-labs
Where we are now
Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work for the last 3 years running! We are trusted by the world’s largest organizations including KPMG, Sophos and the NHS to measure, map to risk, and optimize the human cyber abilities of their entire workforce.
https://careers.immersivelabs.com/our-story/
We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.
The opportunity
Our enablement organization is responsible for equipping our GTM teams (SDRs, AEs, SEs, CSMs, Services, Customer Support) and Partners with the knowledge, skills, resources and coaching they need to close business faster and deliver an exceptional customer experience. You will work with key stakeholders across the business to identify issues impacting our ability to scale and build & execute role-specific programs to address them. The ideal candidate thrives in a fast-paced environment, is comfortable with changing priorities, and enjoys building effective working relationships cross-functionally and coming up with innovative solutions to challenges.
Your main responsibilities:
Collaborate with key stakeholders across the company to identify enablement needs, developing, and delivering enablement programs to optimize individual and team performance and effectiveness.
Lead the onboarding process for new employees by providing them with the necessary enablement and resources to minimize ramp time and maximize effectiveness & retention. This will involve working with key role stakeholders to understand challenges ramping new employees, creating onboarding materials including self-paced learning, knowledge assessments & certification, as well as coaching.
Create and update enablement content, including presentations, e-learning modules, videos, knowledge assessments and other learning materials. This will involve collaborating with subject matter experts to ensure the accuracy and relevance of the content. Ensuring these resources are easily accessible to the roles that need them.
Assess the effectiveness of enablement programs through evaluations and feedback mechanisms. This may involve conducting surveys and analyzing data working with Sales Ops to drive accountability, engagement, and measure program success.
Manage multiple enablement projects simultaneously, including planning, scheduling, and coordinating resources to ensure timely delivery of enablement initiatives.
Identifying opportunities for process improvement and implementing changes to enhance the effectiveness and efficiency of enablement programs.
You should apply if you have (we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role):
Prior sales, CSM experience, SaaS preferred.
Prior enablement experience with 2 or more of these roles: sales, SEs, CSMs, customer support, partners
A strong understanding of the selling environment, including sales processes, content, tools and training. Proficiency with Salesforce, e-learning platforms (experience with HighSpot a plus), and other tools (experience with Gainsight, Zendesk a plus).
An ability to learn quickly and thrive in a scale up environment.
Exceptional planning and communication skills
Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills.
Willing to travel periodically based on the business and project’s needs.
Bonus: Experience in Cybersecurity or Cyber Risk Management
Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:
Driven - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.
Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.
Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes.
One Team - We are a talented global team working together to achieve our vision.
If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.
As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:
Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday half day
Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, pension, health plan and more
Career and learning development through the platform and our ‘Learn Anything’ fund
Recognition & Rewards for doing great work and living our values and behaviours
Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike
Find out more at https://careers.immersivelabs.com
Level up cyber workforces around the world, click apply to find out more.
