Employment Advisor Cambuslang, Scotland
Job description
Hours: 35 per week, Monday to Friday
Benefits: 28 days per annum plus 10 public holidays, 8% non-contributory pension, BUPA Health Insurance, People Friendly hours
Salary: Up to £29,837 dependent on experience
Reporting to: Operations Team Leader
WHO ARE WE?
Routes to Work South are committed to working with partner agencies to deliver a flexible, accessible, client-centered service that will support local people who are out of work to progress and sustain employment, support local employers, and link opportunity and need.
JOB FUNCTION
Your role will be to establish and maintain excellent relationships with clients, employers and partner organisations, understanding their needs, identifying and linking employment, placement and development opportunities.
The ideal candidate will be target driven, motivated, enthusiastic, an excellent communicator able to build strong relationships and meet KPI’s with experience in a similar role.
MAIN AIMS:
- To achieve targets and KPI's to support clients to progress and sustain employment;
- To promote and encourage key client groups to engage in RTWS services
- To actively manage a caseload of clients with a range of barriers who are at different stages of their employability journey, provide support and access to health and well-being interventions, training opportunities, match them to suitable vacancies and progress them into sustainable employment;
- To proactively work with clients and employers to increase the range and number of job opportunities available for clients;
- To deliver a range of 1-2-1 and group support sessions tailored to meet customer needs.
- To meet ongoing contractual compliance requirements including accurately completing all paperwork and input to a bespoke database.
DUTIES:
- To deliver personal targets and KPI's and contribute to team targets and KPI's in line with the performance management framework;
- Develop an individual Action Plan for all clients that will be regularly reviewed to support clients to overcome barriers to employment;
- Completing training needs analysis ensuring interventions are tailored to clients needs and aspirations;
- Working imaginatively and flexibly, actively manage and support a caseload of participants and support and progress them into sustainable employment;
- To work in collaboration with colleagues to ensure the client’s journey is fully supported towards sustaining unsupported employment, including identifying and facilitating work placements.
- Establish and maintain good working relationships with employers, partners and all stakeholders providing regular updates on client progress as appropriate;
- Maintain a good understanding of local vacancies in order to effectively match clients to suitable vacancies/work placements and market client’s to employers;
- Ensure auditable documentation including job outcome verifications are completed and filed accordingly;
- Capture and record accurate information and input it into bespoke database in line with company quality standard;
- Deliver and maintain a quality service at all times in line with RTWS Customer Service Standards Policy and Procedures;
- Be aware of the confidential nature of information received, and act at all times within the boundaries of GDPR.
- Carry out other duties in line with organisational requirements.
WHO ARE WE LOOKING FOR?
ESSENTIAL SKILLS & KNOWLEDGE:
Essential
A minimum of 3 years experience in a similar client facing role
Ability to match clients to suitable vacancies/opportunities and progress them into sustainable employment
Target and performance driven to achieve KPI’s
Ability to manage and support a caseload and achieve targets for progression
Ability to encourage, persuade and motivate
Flexibility to cope with the varying demands of the role and achieve the desired results
Ability to problem solve and respond appropriately to a variety of situations
Good interpersonal, communication and presentation skills.
Ability to work on own initiative and as part of a team
Good organisational skills
IT literate with experience of Microsoft Office and Outlook
Driving licence and own transport
Desirable
Experience of working on DWP programmes
Experience of Business Development activity
Evidence of continued professional development
Knowledge of local labour market intelligence
A relevant qualification
This job outline reflects the main tasks and responsibilities discharged by the post holder at the present time, however, RTWS reserves the right to alter or amend the content of this job outline to reflect changes to the job or services provided, while maintaining the overall character and level of responsibility for the post.
Please note RTWS are a Disability Confident Committed Employer. If interested in joining RTWS, please submit your CV with a covering letter (applications without covering letter will not be considered) telling us why you would be the right person for the job, giving details of 2 referees (who will not be contacted prior to employment offer).
Applications close 5pm on Thursday 11th May 2023, any applications received after this will not be considered.
Job Types: Full-time, Permanent
Salary: £26,000.00-£30,000.00 per year
Benefits:
- Company pension
- Enhanced maternity leave
- Gym membership
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Cambuslang: reliably commute or plan to relocate before starting work (required)
Experience:
- employability: 3 years (required)
Work Location: In person
Application deadline: 11/05/2023
