Employee Relations Specialist Brighton
Job description
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You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As part of the Colleague Experience Group, Colleague & Labor Relations (CLR) focuses on providing advice and support to colleagues and people leaders to resolve workplace issues, develop and interpret policies, and help manage employee conduct and performance. Our mission is to drive a fair and consistent colleague experience, support the business and deliver the highest quality employment and labor relations solutions. #LI-Hybrid
This role forms a critical part of the UK & Ireland Colleague and Labor Relations Team.
The Colleague and Labor Relations Specialist role will provide the delivery of ‘best in class’ CLR consultancy service to UK Business Leaders and employees as well as to Leaders across the Americas, EMEA and APAC where they have UK based employees. As a global organisation there is the ability to work across markets, therefore HR experience in another European country as well as skills in another European language, preferably Spanish would be an excellent addition.
Whilst this role primarily involves working with leaders and colleagues by video, phone and email, it is a vibrant and exciting role that sits within a team which prides itself on its CLR expertise and its collaborative spirit!
How will you make an impact in this role?
Provide comprehensive expert advice to business leaders on a high volume of CLR cases covering all aspects of the employment relationship. Understand, interpret and analyse changes in UK Employment Law in order to develop proactive strategic solutions whilst maintaining compliance. Drive continuous review and benchmarking activities to ensure CLR service is outstanding! Deliver training to support upskilling for leaders on key CLR topics. Ensure correct use of CLR Portal system to log, update and maintain accurate case records and deliver ad hoc CLR projects. Partner effectively with the broader Global Colleague & Labor Relations teams, Business Leaders, General Counsel Office, CEG colleagues and third party suppliers including Health & Safety and Occupational Health. Communicate effectively with CLR colleagues in other regions on issues which impact their business areas
Minimum Qualifications:
- Significant Employee Relations case management experience in a large matrix organization – including disciplinary, grievance, performance, absence, ill health, flexible working, redundancy, contractual changes, etc.
- Expert application/interpretation of UK legislation across all key HR Policies and Procedures – including ability to quickly assess potential areas of risk
- Ability to interact effectively and quickly build credibility with Leaders
- Excellent interpersonal skills and ability to influence
- Strong organisational / prioritisation skills
- Ability to focus both on detail and wider implications of issues
- Ability to assess individual or business readiness to handle ER issues
- Excellent written and verbal communication skills
- Project management skills
- Teamwork: Ability to work as part of a team and contribute to the strong cohesive team environment
- Strong presentation skills
- CIPD / HR-related or Law Degree or equivalent experience is desirable
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on [email protected]
