Employee Relations Service Delivery Team Senior Associate London, England
Job description
The majority of their work requires providing employee relations advice and case handling of case management activities, so the individual would be required to build stakeholder relationships across business areas and across LoS HC /HCOM teams.
The technical expertise required for the role is the ability to demonstrate knowledge of key employee relations policies.
An ability to interpret employee relations policies in order to offer pragmatic, commercial advice on employee relations matters that enables stakeholders to resolve employee issues
Working experience of case management systems is also preferable for recording case management activities (although coaching can be provided, so displaying a willingness to further develop these skills is desirable.)
Reporting into the ER Service Delivery Manager, this role will consist of the following key tasks:
Responsible for the end to end management of the disciplinary and investigation processes, consisting of: conducting witness interviews, collating investigation findings and producing investigation reports. Supporting disciplinary chairs and employees through investigation and disciplinary procedures. on matters relating to (but not limited to):
Timesheet irregularities
Mandatory risk management tasks
General conduct matters (eg timekeeping, behaviour etc)
Data loss/theft
Formal performance management and capability matters
Offer employee relations advice on health/wellbeing policies and practices.
Case handling health and wellbeing cases, including the management of occupational health referrals and income protection benefit activities.
Case handing non-complex appeals, e.g. appeals against disciplinary warnings.
Offer employee relations advice on employment policies relating to conduct, health/wellbeing, performance, handling informal complaints, and general employee relations queries. e.g special leave
Producing high quality documentation including reports, letters, meeting notes etc.
Using the Navex case management system to record accurate and timely case updates for management information purposes.
Competently handling sensitive HC confidential data to meet GDPR and Data Privacy compliance requirements.
Working with the ER Service Delivery team to continuously improve data capture processes and data quality
The ideal candidate will have the following attributes:
Ability to work effectively under pressure whilst not compromising professional standards
Strong communication skills both written and oral
A customer-focused mindset
Passionate interest in learning new technology and taking personal responsibility to remain curious on advances in new developments.
Ability to work with multiple sources of data and assimilate information quickly
Excellent attention to detail
Can work both independently and as part of a team
Remain curious to challenge existing interpretation of employment policies to ensure continuous improvement
Proficient demonstration in the use of software applications
Ability to work on own initiative with minimal supervision
A passion for change and innovation
Preferred
Knowledge of Navex case management system
Knowledge of GDPR and Compliance regulations
Knowledge of HC systems
Knowledge of digital tools Tableau, Alteryx
Knowledge of HC team and xLoS people team structures would be advantageous
Strong ability to work in a virtual environment, using Google Hangout/Meet and other tools to stay connected within a team environment
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