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Employee Communications Manager

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced and diligent individual to join the team in the global role of Employee Communications Manager to develop and implement internal communications plans and activities for the Retail Banking & Strategy (RB&S) team within HSBC’s Wealth & Personal Banking (WPB) business.

RB&S provides products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. The team supports customers through our branch network, self-service terminals, telephone service centres, and internet and mobile banking.

Reporting to the Global Head of Retail Banking Communications, the successful candidate will join a collaborative and supportive team at an exciting time for the bank, with the opportunity to contribute to high-profile campaigns.

As a HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role, you will:

• Support the Senior Internal Communications Manager to contribute to the development of internal communications narratives and help manage the planning and delivery of colleague content and campaigns.
• Provide counsel to business stakeholders, influencing their thinking on strategic communications as well as coaching them on delivery and story-telling.
• Provide high-quality change communications support for strategic business transformation programmes, partnering with other members of the WPB Communications team and stakeholders within the business.
• Lead and support on the logistics and content for both in-person and online events.
• Manage digital communications channels, using data to provide insights into new ways to improve engagement.
• Consider the external implications of implementing employee communications campaigns and projects, and collaborate with media relations colleagues on external messages to mitigate risks.

To be successful in this role you should meet the following requirements:

Essential:

• Demonstrable experience, passion and success working in a busy internal communication team for a large organisation
• Ability to work within an ambiguous environment, prioritising and reconciling competing demands and resolving complex issues
• Excellent written and verbal communication skills
• Excellent stakeholder management skills
• Excellent organisational and planning skills, working quickly, managing time and multiple priorities effectively
• Creative and innovative mindset, continually looking to improve the way we deliver internal communication within RB&S
• Ability to analyse data and provide actionable insights
• Experience of capturing and editing video content

Desirable

• Knowledge and/or experience of Retail Banking, Wealth Management, Private Banking, or Financial Services
• Experience working in a global matrixed organisation
• Academic background in a related field
• Internal communication qualification

The base location for this role is London/Hybrid.

You’ll achieve more when you join HSBC.
At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.”