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Position Summary

Role and Responsibilities

Do you want to study towards a qualification whilst gaining on the job training and earning a salary? Then look no further and read below!

Imagine working for a company that is passionate about its people…

At Samsung we approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. We realise it’s our people who really make this possible and we are continuously looking for dynamic people to join us and share our vision. With our endless ability to predict the next big wave (and create a few of our own), joining Samsung Electronics will put you in touch with the future and keep your career at the cutting edge of tomorrow’s technology.

We are constantly looking for dynamic individuals who share our relentless ambition, and in return offer people opportunities to grow and ways to express themselves in a truly global enterprise.

Think you’ve got what it takes? Join us, and discover your potential.

The programme

As part of our Samsung UK Apprenticeship, you’ll study a 3 year BSc Hons in Digital & Technology Solutions over a part time programme whilst learning on the job. You will embark on a series of projects working alongside our expert teams, while making a real contribution to one of the largest technology brands in the world. You will gain and apply practical and theoretical knowledge allowing you to develop personal skills whilst interfacing and building relationships with people in the business. We provide full training which includes an induction programme and development programme.

The role

The Technical Product Apprentice role will be part of the Technology & Services Customer Experience team within Samsung UK’s Mobile division. You will be working on the latest cutting-edge technology devices and digital services and ensuring sure these are technically signed off and market ready for the UK. You will get to live and breathe these new products/services as part of a connected lifestyle and ensuring Samsung customers have a great experience using our products and services.

Key deliverables

Develop a detailed understanding of the user experience of Samsung services across multi device categories e.g. smartphones, tablets and wearable’s.

Use this knowledge for raising, investigating and resolving technical issues on software releases with development teams and approving Field Test reports.

Working with Tech team members in managing software approvals processes and communicating technical issues to Samsung internal and external stakeholders.

Support the TPM team and wider team in flashing of devices for key stakeholders and helping the team with Samsung’s sample management system.

Anticipate potential issues/delays both from a technical and launch perspective and escalating these to the Head of Technology and wider CS&T team members.

Required qualifications and skills:

We offer:

Skills and Qualifications

We have opportunities based in our Chertsey office.