Emergency Response Unit Operator

Emergency Response Unit Operator London, England

Transport for London
Full Time London, England 58437 GBP ANNUAL Today
Job description

Emergency Response Unit Operator 042451
Organisation - Network Delivery
Job - Track
Position Type - Full Time

Salary -
£58,437 (ER13)
Location – Various across London
Contract Type – LU

Overview of project/role

The Emergency Response Unit (ERU) provides London Underground (LU) and TfL rail (RfL(I)), Croydon Trams, DLR and London Overground with 24/7 cover 365 days per year. When required, the ERU will respond to Mutual Aid requests from Network Rail and other transport systems. The ERU are an emergency service recognised Cat 2 responder (Police, Ambulance and Fire are Cat 1). The ERU support the emergency services to recover casualties following incidents such as derailments, terrorist activity, suicide and accidental injury or death.

Do you have experience in an engineering background and enjoy a challenge? Do you have the ability to work within a highly pressurised environment? If so, we would like to hear from you.

We have an exciting opportunity as an ERU Operator. As a member of the ERU, working on a shift basis, you will have a key role following an incident/event, in completing repair or taking action that enables affected service to be resumed efficiently and effectively so minimising delays.

Key Accountabilities

Working as part of a team, you will:

  • Repair railway infrastructure including the track, drainage, fence line, off-track infrastructure, inspect the track to permit trains to run. Removal of fallen trees, by use of chain saws that have fallen across the track and boundary fences, obscuring signals, roadways and critical equipment such as Power and Signalling cabinets and high voltage cables. Removing obstructions from the track, working at heights off ladders to repair or remove defective objects and 3rd party items within the TfL infrastructure boundaries.
  • Respond to rolling stock incidents providing the skills to re-rail trains, lift trains to enable the release of trapped persons or other objects and skate trains with seized axles/severe flats and other train faults. Assist the Emergency Services, LU, TfL Rail and Network Rail to safely detrain fit and physically impaired passengers in tunnels and open sections.
  • Respond to station incidents such as removal and clinical disposal of biological fluids and matter, support the station staff dealing with persons trapped in a lift, removal of objects, evacuations, flooding and installation of emergency lighting.
  • Once licenced you will drive ERU LGVs (similar size and shape to a Fire Engine) and check the vehicle, tools and equipment so they are fit for purpose. You will have the responsibility of checking the Unit vehicles and equipment at the start of each shift.

Skills, Knowledge & Experience


  • You must show that you have effective communication skills; the ability to communicate at all levels and be a good team player. You must also show that you have the ability to analyse and solve problems and have the ability to work in a pressurised environment.
  • You will need good IT skills and a good level of general education (preferably to GCSE or similar vocational qualifications).
  • You must hold a full clean UK manual driving licence and be able to gain an LGV driving licence within 12 months of being appointed. (Essential)
  • You must hold or ability to hold relevant Track Maintenance Safety Critical Licences e.g. Protecting Workers on the Track (Traffic and Engineering Hours), Network Rail Personal Track Safety (PTS), Fire Watchperson, Demarcation, Track Trolley Controller, etc.
  • You must hold or ability to hold a full Plant Assessment Certificate and a Manual Handling Certificate.
  • You must hold or have the ability to hold a T001 Track Safety Critical Licence within 3 years.


  • Knowledge of the permanent way infrastructure or rolling stock or signalling equipment and engineering (Essential).
  • You will have an understanding of Health & Safety at Work Act (HASAWA), Fire Safety (FP), Safety Management System (SMS), Electricity at Work (EAW), Manual Handling (MH), and Control of Substances Hazardous to Health (COSHH), Management of Health & Safety (MOHAS) and Transport & Works Act. (Desirable)
  • You will also have an understanding of the companies Incident Management Procedure (Desirable)


  • You have experience of working in an engineering operational environment, such as Railway Engineering.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

  • Please apply using your CV and a two page covering letter. PDF format preferred and do not include any photographs or images
  • Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter.

The closing date for applications is 8 June 2023 @ 23:59. We may close this advert early if we receive a high volume of suitable applications.


In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

  • Final salary pension scheme
  • Free travel for you on the TfL network
  • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
  • 29 days annual leave plus public and bank holidays
  • Tax-efficient cycle-to-work programme
  • Retail, health, leisure and travel offers
  • Discounted Eurostar travel

Additional Information:

The role will include you working at heights, involved in some heavy lifting, working within restricted spaces, as well as dealing with a “Person under Train” and deceased animals.

Owing to the expected high level of interest in this role, pre interview assessments will be conducted.

This is a safety critical role so you will need to get clearance from our Occupational Health team before you start.

Please note that in addition to the Emergency Response Unit Operator vacancies we have currently available, we are also looking to build a pipeline of potential suitable candidates for any vacancies that arise within the next 12 months.

Emergency Response Unit Operator
Transport for London

London, United Kingdom
Andy Byford
$5 to $10 billion (USD)
10000+ Employees
Taxi & Car Services
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