Emergency Helpline Operator - 4 On 4 Off Remote
Job description
Life at Appello...
We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring centre with the latest digital technology being created by ourselves and our partners.
Becoming the UK's largest monitoring centre, supporting over 200,000 people across the country, and developing the first digital telecare system has been no small feats.
Our ambitions though are still significant and as our population ages the requirements for services that empower people to live independent, happier and healthier lives will continue to grow.
At Appello, you can make a difference to people’s lives. You’ll be helping to transform lives through technology solutions, supporting the health, safety and security of vulnerable people.
You’re trusted to deliver outcomes that improve lives. We know this isn’t an easy task. It’s not for everyone. So in return, you’ll be well rewarded for your effort. You’ll be supported in your career – whether that’s career progression, learning new skills or simply doing what you do well.
And because we’re there for our customers around the clock, we’ve got opportunities that can be flexible for you.
Please note - we can only accept applications from Mainland UK currently
Position:
30.625 hours average per week
4 days on, 4 days off.
Will be a rolling rota as follows :
06:45 - 16:00 for 4 days
4 days off
14:45 - 00:00 for 4 days
4 days off ,
continuing as above
Starting rate of £10.42ph Annual Salary £16539.85 which then rises to £10.55ph annual Salary of £16,800.88 after completion of successful probation period
Sharing our purpose and team spirit, you will play your part every day.
With a cool head, you’ll be handling emergency calls from the elderly and vulnerable and a varied amount of calls ranging from medical emergencies to maintenance issues , no two calls are the same !
You will need to be able to commit to a 7 week training pattern starting on 05th June 2023, schedule as follows ...
Week 1 05/06/2023 08:00-14:30 Monday - Friday
Week 2 12/06/2023 10:00-16:30 Monday - Friday
Week 3 19/06/2023 09:00-15:30 Monday - Friday
Week 4 26/06/2023 08:00-14:30 Monday - Friday
Week 5 03/07/2023 9.00 - 15.30 Monday - Friday
Week 6 10/07/2023 13:30-20 :00 Monday - Friday
Week 7 17/07/2023 11:30-18:00 Tuesday - Thursday
8.00 - 14.30 Saturday & Sunday
Requirements:
What you will need to make a difference...
If you’ve got the right attitude and personality, we’ll provide you with all the training you need to be the best you can be and answer calls quickly and calmly. As the voice of Appello, you’ll put people at ease, record details accurately and swiftly act on requests, escalating things where needed.
This is a rewarding role where trust is key. But it can also be tough - so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer service.
- Great communication and listening skills
- The perseverance to get to the bottom of problems and solve them
- Lots of empathy and patience
- The ability to multitask and follow procedures
- Fantastic attention to detail
- To be quick thinking with good prioritisation skills
Ready to join our team?
- To apply, you'll need to complete the following:
- CV (Word doc or PDF files only) to include educational background information and work experience
Complete our online assessments which include communication, following instructions and video recorded answers to specific job role questions – it will take you approximately 35 minutes to complete.
- Click here to register: Complete the assessments now! Please check your junk email after registering !
***the closing date for the application is Monday 1st May 2023 and the deadline for the assessments is midnight on this day.***
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the HR Team on 01425 626337.
Minimum supported broadband requirement is:
- 15Mpbs broadband speed as minimum (20Mbps and above is preferred)
Other information:
Appello Perks
- Hourly rate of £10.42 rising to £10.55ph after successful completion of probation
- 23 days holiday rising to 25 days annual leave pro rata
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Life assurance 2x annual salary
- Overtime available once fully trained
