Emergency Department Receptionist Leicester
Job description
Various full time and part time exciting opportunities have arisen in the Emergency department; we are looking for motivated, well organised people who loves a busy environment to join our reception team at the Leicester Royal Infirmary.
These are permanent posts and we are offering both full time and part time hours, you will be required to work over a 7 day rota, working both day and night shifts and are also required to work bank holidays. 365 days rotation.
The Emergency reception areas cover Adults, Children's, Ambulance arrivals and Live scanning and MIami department. This is a demanding area and is a challenging role but has a friendly working environment, and would suit an individual who would like a challenge
You need to have good customer service skills be able to work under pressure and be an excellent communicator and be organised and methodical .
We are currently recruiting for a dedicated and enthusiastic Receptionist, with excellent communication skills and the ability to demonstrate effective team work. You will need to be flexible, enthusiastic and passionate about emergency care and you need to be committed to improving service delivery. The ability to work in a fast paced environment
The role includes answering telephone and face to face enquiries, Scanning patient records in our live scan room and booking patients into the emergency department. The successful candidate will be the first point of contact for patients relatives, so will need to possess good customer service skills. You will also need the ability to work effectively as part of a multi-disciplinary team and on your own initiative
Proficient communication skills, an aptitude for organizing, attention to detail and accurate keyboard skills are essential.
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
Key Result Areas
To work on any of the Emergency department reception desks providing cover on reception, receiving and directing patients, visitors and staff in a courteous manner
To direct and redirect telephone calls in a polite friendly manner
To capture patient demographics and any key information relating to their visit
To liaise with other departments as required
To support the department in the administrative and clerical processes and procedures associated with the running of a clinical service in support of excellent care for patients and their careers.
