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Job description

To be the first point of contact for patients/relatives and visitors attending the Emergency Department who are often unwell and in a highly anxious and distressed state. To communicate effectively using tact and persuasive skills where there may be barriers to communication i.e. patients/relatives may be in a confused, anxious, aggressive state. To accurately register, update and maintain all patients attending the Emergency Department on the hospital patient information systems (ie Lorenzo/Unity) for Emergency Department attendances ensuring all patient demographics are completed.

This includes all admission, transfer and discharge details.