Emergency Department Assistant Newport, Newport, Wales
Job description
Provide assistance and support to all team members of the multi-disciplinary team (including other Healthcare Assistant, Housekeepers etc), as directed. Arrange or where necessary photocopy notes for patient transfer. Prompt clinical team for patient discharge and liaise with Patient transport where appropriate. Organise the transfer of patients to other areas if required.
Communicate with Nursing and Medical staff to update them on completion of tasks or where unable to complete. Liaise with the Registered Nurse in charge / shift coordinator and resolve issues preventing prompt patient transfer out of ED. Answer the telephone / greet visitors promptly in a polite and professional manner and deal with enquiries as appropriate, pass on written and verbal information as required to colleagues and patients. Participate in discussions about patient flow and ward and departmental issues at hand over and ward / departmental meetings Where required ensure patients and their relatives or carers are kept informed of delays with their treatment/investigations and waiting times.
Communicate effectively with patients and carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, arrange / access information, support and others services to aid effective communication
