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Job description

This vacancy is for roles in Bedford and Luton

Take the first step into a career where you can make a real difference when you come to work. We are delighted to accept applications for the Emergency Care Assistant role.

You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element of the service we provide to our patients and our staff.

Our vision - Outstanding care, exceptional people, every hour of every day. #WeAreEEAST #WeAreTheNHS

As a bonus to joining our growing team and we are also delighted to be able to offer you the following in addition to the advertised salary to join the team on a course from July 2023 onwards and applicable to this advert only:

• £500* payment in your first months’ pay
• In addition, a further payment of £500* after 12 months in post**

**Full details and Terms and Conditions of eligibility criteria will be outlined in your offer letter should you be successful.

• All payments are subject to usual deductions of Tax and NI

At EEAST we expect our clinical workforce to continue to deliver CQC rated ‘outstanding’ care to our patients and work harmoniously alongside our dedicated team of clinical staff, volunteers, call handlers and dispatchers and support services. ECAs will routinely work as part of an ambulance crew responding to urgent and emergency calls, having direct contact with patients and others, whilst providing supportive and compassionate care. ECAs will assist, support, and deliver a transport capability for patients needing admission to a hospital or secondary care.

A shift on an ambulance is like no other workplace. You will operate in a wide range of environments, across both urban and rural areas managing everything from birth to end of life, chronic conditions to critical illness or injury.

EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.

Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.

We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.

The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London.

Our core values:

• Care - We value warmth, empathy and compassion in all our relationships
• Teamwork - Together as one, we work with pride and commitment to achieve our vision
• Quality - We strive to consistently achieve high standards through continuous improvement
• Respect - We value individuals, including our patients, our staff and our partners in every interaction
• Honesty - We value a culture that has trust, integrity and transparency at the centre of everything we do.

Our 4 goals are:

• Be an exceptional place to work, volunteer and learn
• Provide outstanding quality of care and performance
• Be excellent collaborators and innovators as system partners
• Be an environmentally and financially sustainable organisation.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.