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Job description

South Central Ambulance Service are looking to recruit several Ambulance call taker to join our teams that are based at our Otterbourne site in Hampshire.

As an Ambulance Emergency Call Taker, you will be directly involved with taking live 999 ambulance emergency calls, taking vital information to help arrange the most appropriate care and support.

Roles and responsibilities of an Emergency Call Taker include:

• To efficiently prioritise emergency, urgent and routine calls using a computer aided triage.
• Provide all callers with appropriate pre-arrival instructions including cardiopulmonary resuscitation, choking procedures, childbirth procedures and the treatment of unconscious patients.
• To operate telephony equipment specific to role.

To be successful in this role we require candidates to meet the following criteria:

• Competent in the use of IT systems
• GCSE grades 4-9 or equivalent in Maths and English
• Customer service experience from a telephone or face to face role
• Good written and verbal communication skills
• Ability to listen and record information accurately
• Ability to remain calm whilst working in a pressurised environment
• Attention to detail and accurate data entry skills

Successful applicants will have to be available to attend 4 weeks, full time, Monday to Friday training.

Benefits for this role include:

• Starting salary £22,816 + Unsocial hours payments (annual salary circa £26,000pa)
• A nationally recognized qualification in NHS Pathways.
• 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
• Enrolment into the NHS pension scheme
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Free onsite car parking
• Expert training and support from our dedicated in-house education team

Disability support

To hear how we support our workforce, have a look at our recent video for our disability friendly recruitment event on our SCASJobs Facebook page.

If you have any queries relating to disability and the role or recruitment process, get in touch at [email protected]

If you are interested in a rewarding, yet demanding role where each day you make an impact to our patients care, then submit your application now!