EMEA Whosale Know Your Customer Operations - Markets Middle Office Specialist - Eurobank project Bournemouth, England
Job description
As a KYC Middle Office Associate, you will be aligned to a designated Front Office team (e.g. Sales, Deal Team or Transition Management) and facilitate across all teams on KYC execution (both new business and renewals + remediation activities).
Success in this role requires the ability to quickly build rapport with our internal and external customers to ensure the KYC aspect of the Clients onboarding experience is exceptional, efficient and world class.
Working with our business partners you will manage expectations on turnaround timeframes and provide appropriate updates on the progress of the onboarding.
Our team members are familiar to working in an analytical and dynamic environment and have the ability to evaluate complex documents in order to ensure regulatory requirements are met. Proven experience of producing high quality work alongside remaining calm and focused under pressure is essential. You must be able to demonstrate; excellence, diversity, quality, respect and inclusivity and be able to self-motivate as well as work collaboratively within the wider team.
Job responsibilities:
- Managing the KYC book of work New Business/Renewals for Markets Line of Business to prioritise active requests, provide status updates of key onboardings managing the end to end process
- Awareness of Business forward planning
- Building and development of strong partnerships, identifying challenges and elimination of roadblocks with all internal partners
- Working with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
- Ensuring all information to and from our Clients is accurate, complete and compliant with Anti Money Laundering, Local and Corporate Due Diligence requirements
- Coordination of cases prioritization, capacity planning, and assignment with our Global Maker teams and Quality Control
- Staying up to date of any changes to processes and procedures, regulatory change and ensuring impacts are communicated to our business partners
- Managing personal workload and priorities ensuring timely escalation of key risks/issues to management
- Identifying and executing process improvements, providing guidance and support on key process and technology initiatives to the business
- Working as a role model to peers and drive training and sharing of good practices
- Might lead peers engaged on the same portfolio
Required qualifications, capabilities and skills
- Strong written and oral communication skills with experience of conflict resolution
- Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
- Client focused whist maintaining a strong controls mind-set
- Proactive and flexible approach to personal workload and wider team targets
- Effective at managing time appropriately and organising workload for maximum productivity
- Working knowledge of KYC/Compliance/Anti Money Laundering standards
- Sound understanding of the Financial Industry
- Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
