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POSITION EXPECTATIONS

The Audio Visual (AV) Technician provides the set-up and operation of audio and video equipment including microphones, sound and mixing boards and speakers, video screens and monitors, projectors, recording equipment, and any related electronic equipment for meetings, conventions, and presentations. This position is responsible for maintaining, repairing, testing, and troubleshooting of the audio-visual equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs the set-up, operation, and maintenance of a wide range of sound reinforcement systems, audio routing and distribution systems, video distribution systems, Audio Visual (AV) control systems and paging/notification systems.
• Administers and supports LVCVA IP audio/visual systems and equipment.
• Operates AV equipment in a live production environment during conventions, shows, public meetings, and internal and external special events, i.e., lecterns, handheld and lavaliere microphones, LCD projectors, loudspeakers, wireless microphones, stands, audio mixer, amplifiers, digital recorders, telephone hybrid interfaces, related cabling, etc.
• Develops strong business relationships with Convention Service Managers and customers. Shows initiative and provides suggestions when necessary.
• Professionally interacts and assists all customers and ambassadors while providing excellent customer service.
• Supports the goals and policies of the LVCVA and serves as a positive representative of the organization.
• Pulls, installs, terminates, labels and troubleshoots a variety of low voltage cables such as Category Ethernet, coaxial, loudspeaker and multi-conductor cables in accordance with industry standards.
• Reads and interprets technical documents, cut sheets and wiring diagrams related to communication systems.
• Proficiently uses LVCVA event order systems and communicates effectively via email and cloud-based software to other ambassadors.
• Ensures changes and new orders are handled in a timely and efficient manner.
• Performs basic troubleshooting of 2-way radio equipment, assists in maintaining accurate inventory, and recommends repair or replacement when needed.
• Performs other duties as assigned.

EDUCATION AND SKILLS

• High School Diploma or GED.
• Training required to classify at the journeyman level and three years of recent experience
• Knowledge of digital technologies including Dante with general understanding of IP-based audio and video transmission systems;
• General knowledge of audio standards including balancing and unbalancing microphones and line signals
• General knowledge of video standards including but not limited to RF broadband, composite, component, HDMI, DVI, SDI and Display Port connections
• Working knowledge and use of the following AV networking systems and products: Crestron CP3/4 Control System, Crestron TSW 1060/1070 touch panels, Crestron XiO Cloud, Crestron Tool Box, Crestron X-Panel, Crestron Flex Video Conferencing, Q-SYS AV Control Platform/Products, (Q-SYS Designer software, Q-SYS Reflect Enterprise Manager software and AtteroTech network audio interfaces), Dante Domain Manager, Dante Controller and a variety of Dante enabled products.
• Familiarity with Crestron and QSC system programming highly desirable
• Familiarity with Motorola MOTOTRBO two-way digital radio systems/radios and the following associated systems: MOTOTRBO Customer Programming Software (CPS), AVTEC Scout Voice Dispatch Console System and Motorola WAVE OnCloud solution.
• Ability to use basic hand tools, soldering, and test equipment used in the maintenance of AV systems
• Understanding of basic electronic principals with the ability to read wiring diagrams and perform and direct maintenance activities on various analog and digital AV systems
• Familiar with use of AV test equipment including, but not limited to, VOM multi-meters, SPL measurement devices, cable tracers and cable testers
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or ambassadors
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Basic operation of computer presentation software utilizing Apple and Microsoft platforms
• Experience with standard office software such as TEAMS, Word, Excel, PowerPoint and Outlook
• Ability to work independently and is self-motivated
• Ability to work quickly and with accuracy under strict deadlines
• Ability to prioritize, be proactive, handle multiple responsibilities and work under pressure
• Ability to be flexible to a changing environment, acknowledging urgency and adapting when necessary

CERTIFICATIONS/LICENSES/REGISTRATIONS

• Must have a valid Nevada driver’s license at time of appointment and must maintain during course of employment.
• Avixa CTS certifications preferred

CUSTOMER SERVICE EXPECTATIONS

This position is expected to set up and operate AV equipment in a live production environment during conventions, shows and public meetings, for internal and external customers. This may include off-site and/or special events. Technicians are expected to work interactively with customers to establish concise needs and requirements. Verbal and written communication is critical to service the customer and pass information onto others, both within the LVCVA and working alongside the LVCVA.

SAFETY EXPECTATIONS

At the LVCVA, safety is everyone’s job. All ambassadors are expected to demonstrate a comprehensive knowledge of safe work practices and to comply with established rules, policies, procedures and regulations. In addition, all ambassadors are responsible for eliminating and reporting hazards and incidents. We manage an environment that is safe for all and where tools, guidance and personal involvement are key to our success.

DIVERSITY EXPECTATIONS

Inclusion and the embodiment of not only tolerance but a genuine appreciation for a diverse workplace is an essential element of the LVCVA’s culture. Supporting and respecting the various cultural and ethical values, behaviors, beliefs and attitudes leads to successful ambassador relations and business results. All levels of supervision are expected to ensure diversity is practiced and is a managing strength in their operation. All levels of ambassadors are expected to respect and support diversity in the workplace.

PHYSICIAL DEMANDS

The physical demands described here are representative of those that must be met by an ambassador to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the ambassador is occasionally required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. Frequently required to talk and hear. The ambassador must occasionally lift and/or move up to 100 pounds and frequently up to 25 pounds. Ability to utilize close vision, distance vision, color vision, and depth perception.