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We currently have an Elective Admissions Co-Ordinator vacancy within the Cardiothoracic Services Administrative Team at the Freeman Hospital and would like to welcome you to be part of our innovative team!

This role is crucial to providing and maintaining an efficient and effective service for patients and their families. We are looking for someone who likes to collaborate with others as well as across our amazing organisation. We are also looking for someone that has a great eye for detail.

You will be responsible for liaising with clinical and non-clinical professional staff for the delivery of a high standard of care. Your role will directly impact patient experience and be part of providing seamless delivery of care.

You would be part of a service that is a centre of excellence for cardiac and respiratory care, providing some of the Trust’s flagship services. We are one of the top units in the UK, providing specialist treatment for all types of heart and respiratory related conditions in adults and children across the Freeman and Royal Victoria Infirmary. This is a crucial role to support our professional teams, so we are looking for someone confident and assertive, with the ability to multi-task and remain calm under pressure. You will be part of an organisation that is committed to the development and training of all staff; and you will be supported to develop and broaden your knowledge and skills.

• Interview Date 30/06/2023
• 37 Hours 30 Minutes/Week

Successful applicant will be expected to use their own initiative, to work well as part of a team and to promote good working relationships with colleagues. In return, you will find that we’re committed to the development and training of all staff; you will be supported to develop and broaden your knowledge and skills.

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

• The Elective Admissions administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems.
• The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
• Communication with patients will be proactive, inviting discussion and consultation around their preferences and availability.
• Patient focus and Customer Care will be a fundamental element of the service, delivered via written, telephone or face-to-face contact. Patient confidentiality must be observed at all times.
• The role has specific responsibilities to support organisation and implementation of validation and booking procedures, ensuring a consistency of practice across the team.
• The post holder will be accountable for ensuring that patients at risk of breaching are managed under the supervision of the appropriate Directorate Manager for the relevant specialty.

Come and work for us if you value:

• Flexible working
• Staff gym facilities on site
• Discounted events with our Staff Benefits Team
• Transport and Travel Team to help support your travelling needs with discounted rates
• NHS Pension Scheme
• Career Development Opportunities
• Fantastic staff benefits including car lease, self-referral to Physiotherapy and Counselling Services
• Favourable employment terms and conditions, which includes up to 33 day annual leave + bank holidays per year, generous maternity and paternity leave provisions, occupational sick pay, and much more

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

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