Education Support Administrator (Online Programmes) Exeter, England
Job description
Education and Academic Services
The Education and Academic Services (EAS) Directorate provides all the key administration and education support activities that underpin the student experience from Fresher's week to Graduation.
This role is within the Education Support team which provides the core and critical operational support for teaching administration and support for delivery of taught undergraduate and postgraduate programmes.
About the role
This full-time post is available immediately on an open-ended basis.
We have an exciting opportunity for an Education Support Administrator to join our Education Support Team, working across our Online Programmes Hub. The role holder will be expected to undertake a hybrid working model, with both on-campus and remote working.
The Education Support Team provides the core and critical operational support for teaching administration and support for delivery of all University of Exeter taught programmes for Undergraduate and Postgraduate Taught students. This is a large team of approximately 180 staff working across multiple "hub" locations and across three campuses.
Some of the main duties include:
- Acting as a first/named point of contact for internal and external stakeholders and general enquiries, providing specialist advice and guidance on relevant matters.
- Managing student or other records and undertaking quality checking of data to ensure accuracy, consistency, efficiency and timely.
- Acting as a central information point for Education Services; collating, updating, coordinating, managing and promoting relevant information through a variety of media, including website maintenance where required
About you
You will have:
- Experience of delivering excellent customer service and effectively handling complex enquiries
- Excellent organisational and planning skills and the ability to prioritise and meet deadlines under pressure.
- Excellent interpersonal and communication skills and proven track record of building relationships with staff at all levels.
- Experience of communicating effectively in person, in writing and email, and by telephone with a diverse range of people.
Applications should be made via our website. For more information and to apply online please go to www.exeter.ac.uk/jobs Please quote reference number T78231 in any correspondence.
Please ensure you read the Job Description and Person Specification for full details of this role.
The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2023 and the 2022 Academic Ranking of World Universities released by Shanghai Rankings).
Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We are using the power of our education and research to create a sustainable, healthy and socially just future. Our shared purpose and vision continually moves us forward to make a difference to our people, our communities, our partners and the world around us. Read about our world leading research on Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO City of Literature
Our Equality, Diversity and Inclusion Commitment
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
Benefits
We offer some fantastic benefits including:
- 39 days leave per year
- options for flexible working
- numerous discounts at leading retailers
- onsite gyms on all of our campus’ and a cycle to work scheme
- sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy
- stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
Further information
For further information please contact Issy Allistone, [email protected]
