Education Manager London, England
Job description
About Us
The Faculty: The UCL Bartlett Faculty of the Built Environment is the UK’s largest and leading multidisciplinary faculty of the built environment, covering architecture, construction and project management, planning and environmental design as well as other specialist fields. In recent years, teaching and research at the Bartlett have achieved international prominence. The Bartlett is one of the world’s largest and most successful centres of built environment research and teaching, with the most world-leading research in its field in the UK, according to the Government’s Research Excellence Framework (REF 2021). The School: The Bartlett School of Sustainable Construction is one of the world’s leading academic centres of excellence in the management of projects and construction economics. Its mission is to have successful students, outstanding outputs and grateful clients, by: delivering research-informed teaching on leading theories and practice; performing research which is useful to practitioners and is valued by scholars; advising on issues and deliver solutions to government and industry which improve performance In REF 2021, 91% of research in The Bartlett was deemed ‘World Leading’ and ‘Internationally Excellent’ and it was number one for Research Power in the built environment. Within the national results, The Bartlett accounts for the largest submission to the discipline across the UK; all of the 12 case studies submitted by The Bartlett were deemed to be internationally excellent and world leading. The School has around 800 students and more than 70 staff members. Staff have strong international links with other leading global universities, and strategic relationships with relevant parts of government, key organisations in specific fields and major companies, in and beyond construction. More information about the School can be found here: https://www.ucl.ac.uk/bartlett/construction/
About the role
Main purpose of the job: The overall purpose of the post is to be responsible for the management and administration of taught programmes and research programmes, including the provision of support to academic/teaching staff and students throughout the entire student life cycle. Management of the team will involve setting objectives, giving feedback and appraisals, planning work and managing performance. For all courses/programmes, the post holder will ensure that effective practices are adopted for dealing with all aspects of programme delivery. This will include enquiries, applications, procedural adherence, examinations, and progression. They will take a lead on reporting to accrediting bodies and managing the procedures to maintain accreditation and prescription as relevant for each programme. The post offers dynamic opportunities to work with the School Manager, Student Registry Services and Faculty Office staff to innovate and manage a large team to deliver the best possible service for students on all School programmes. They will also work with other members of the School Professional Services team and academic community to actively engage in and implement continuous improvement of courses/programmes, assessment and student experience. Key responsibilities and outcomes: To take overall responsibility for the administration of teaching courses/programmes of the designated area, strategically managing these courses/programmes to improve their administration, teaching quality, policies, protocols and processes. Advise and support the School Manager, Departmental Tutor, Director of School and other senior members of staff on a wide range of educational issues, including contributing to strategic plans, policies, procedures and operational matters, and implementing those related to the education provision. Support the Head of Department and School Manager to break down silos between the academic and Professional services teams, supporting all staff members to understand each others’ roles and the interaction between roles. Team Management: -To manage a team of teaching and learning administrators and the course/programme related activities for the designated and will be expected to: Set individual and team objectives; Monitor performance; Give feedback and appraisals; Identify training needs; Coach and mentor direct reports; Manage performance; Ensure cover and ‘role shadowing’ is satisfactory at all times; Ensure team members performance is aligned to UCL’s Ways of Working framework and values in BSSC. Further details including job description and person specification can be accessed by clicking on 'Apply'.
About You
Qualifications, experience and knowledge: Substantial experience in a senior administrative role in higher education, or experience of project management in a complex environment or educated to degree level; knowledge of GDPR and other data protection requirements; and a record of successful line management and development of staff with proven team leadership and motivational skills, delegating as appropriate. Furthermore, experience of being involved in delivering on Equality, Diversity & Inclusion initiatives; experience of Course/Programme Management tools and knowledge of governances and quality assurance practices and procedures in Higher Education; and experience of working within university regulations and procedures is desirable. Skills and abilities: Computer literate, including Word, Excel, Outlook, Access, email and internet; ability to think strategically and manage several tasks at any one time; ability to write strategic/Operational reports; excellent interpersonal skills and the ability to liaise with a variety of people, including the ability to relate to staff and students in a teaching and learning context; ability to empathise and a commitment to providing a high level of customer service and an ability to solve problems with confidence and decisiveness; and Course/Programme administration including dealing with student/customer enquiries. UCL Ways of Working for professional services: Making inclusivity, diversity and (inter) cultural awareness core to actions and decision-making for self and team; taking pride in delivering an excellent service to colleagues, students, partners and the wider community and more. Further details including job description and person specification can be accessed by clicking on 'Apply'.
What we Offer
As well as the exciting opportunities this role presents, we also offer great benefits. Please visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. You can read more about our commitment to Equality, Diversity and Inclusion here: https://www.ucl.ac.uk/equality-diversity-inclusion/
