Education & Development Hub Administrator Stockton-on-Tees, England
Job description
** Previous applicants need not apply **
An exciting opportunity to join the newly forming Education & Development Hub to deliver a range of education & development activity to support workforce development across the organisation.
The post-holder will work to support the teams within the People Directorate to deliver development opportunities across the organisation and be the key person to ensuring that bookings take place, and that rooms are ready for delivery. The post holder will be responsible for maintaining effective databases utilising a range of systems to ensure that information can be provided on course delivery.
Maintain effective communication with staff and patients ensuring that active listening takes place.
Effective use and choice of media for communication.
To be the first point of contact for departmental phone calls and face to face enquiries, offering an appropriate response within the boundaries of knowledge or signposting effectively within or out with the department.
Liaise with course directors and external bodies in relation to providing administrative support for appropriate courses.
Ensure that staff are kept up to date with progress of course bookings and have all appropriate resources pre and post the delivery of training.
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and “Together we are North Tees & Hartlepool”
Develop effective working relationships with a range of staff both clinical and non – clinical crucial to the implementation of projects.
Adapt communication styles and mechanisms to take account of others culture, background and preferred way of communicating.
To be the first point of contact for departmental phone calls and face to face enquiries, offering an appropriate response within the boundaries of knowledge or signposting effectively within or out with the department.
Be responsible for managing and prioritising own workload and maintaining accurate training records.
Being able to work unsupervised, managing own workload. Act on own initiative when dealing with enquiries but recognise when support and escalation are required.
Provide a full administrative service to the teams including, room bookings, booking screens, photocopying, minute taking and collating documents. Will ensure that all documentation is filed and stored appropriately and securely.
To work with staff across the Trust to enable them to perform their role more effectively.
May be required to assist with meeting and greeting patients for exams.
Support staff across the organisation with course access and communications relating to development sessions.
Assist in the development and implementation of new initiatives and working practices and support the team in initiating the required action plans to progress and achieve outcomes.
To establish and maintain appropriate systems and metrics/dashboards for measuring the impact of delivery.
To collate and extrapolate data in order to produce and present reports on activity as and when needed. This will need sound Microsoft office skills and will need high levels of concentration.
Responsible for monitoring and re-stocking of training materials and rooms.
Be able to utilise a range of systems to support delivery of work e.g Electronic Staff Record (ESR) which required inputting of data, booking of courses and data analysis.
