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Job description

The Education Business Manager (Operations) will provide essential business support and will co-ordinate actives across non-clinical education including apprenticeships. This role will provide support to the Education Operations Manager and Project Manager to ensure the seamless delivery of non-clinical education, this will include analysing data, generating and collating reports and management information. The post holder will be responsible for leading on the management of all aspects of administration for non-clinical education, including the monitoring, developing, implementation and organisation of non-clinical education at all levels across the Trust. This may include developing business plans and the monitoring of funding including apprenticeships.

The post holder will need to be able to work in a fast-paced, ever changing environment whilst managing direct reports and junior members of the team.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

The Education Business Manager will work at a strategic level offering guidance and support with regard to non-clinical education as part of the Trust’s people plan. They will work closely with training providers both internally and externally to ensure there is adequate statutory and mandatory training provision as well as non-mandatory training for non-clinical staff. They will have financial responsibility and be an authorised signatory for travel arrangements and training related expenses.

The post holder will also work at an operational level to support in specific activities for example, liaising with divisions, negotiating training contracts and will also be responsible for developing, managing and maintaining performance management data.

Highly organised and conscientious you will be able to make informed decisions using data and projections. Leading with compassion will ensure that the team you manage feel supported and you will contribute to your own and the team's development. You should have the ability to put mechanisms in place to ensure team skills are strengthened and the quality of work and service is measurable and delivered to a high standard.

We are a large provider of Community, Mental Health and related specialist services across a wide geography in Northwest London and Milton Keynes and employ over 8,000 people. Rated as Good overall by the Care Quality Commission, we have some outstanding specialist services (Sexual Health and Learning Disabilities) and we are rated as Outstanding for Caring. As a Trust, Quality and Quality Improvement are embedded in our culture. We have a number of key aspirations: we would like to be rated as Outstanding for Safety; to be regarded as a key anchor institution in all the areas we offer services; to be an employer of choice for NHS staff; and to be regarded as operationally excellent.

MAIN DUTIES AND RESPONSIBILITIES
1. Management and Leadership

• To manage organise and delegate work to the Education Admin Manager ensuring they are providing a courteous and efficient service and that any work is completed accurately and timely
• Be involved in the recruitment of co-ordinator and administrative staff within the department, including advertising, job description and person specification, short listing, interviewing, appointing and locally inducting to the department
• Responsible for the annual appraisal of the Education Admin Manager and their development
• To ensure that all administration staff within the department are trained on internal systems including the Learning Management System (LDZ) to enable the management and administration of educational courses and programmes as well as the management and administration of the system.
• To develop, implement and review polices and procedures relating to own area of work and team.
• They will allocate work to ensure that there is appropriate cover for the administration team according to service need and provision completing sickness returns and updating annual leave on health roster
• Responsible for establishing and maintaining ongoing contact and regular meetings to set and monitor objectives, performance.
• Deal with any difficult enquiries or potential complaints and ensure their resolution when not achieved by more junior staff.
• Represent the Education Operations manager when required to do so.
• To co-ordinate the Education team’s annual leave to ensure adequate and appropriate cover
• Provides a leadership style which is underpinned by strongly held values around equality, diversity and openness; effectively builds and maintains relationships with direct reportee(s), management teams and other key individuals across the system.

• Overseeing effective management of the LMS to ensure that accurate workforce training information is maintained and continuous system improvement including overseeing the uploading training courses
• To ensure that the monthly training, appraisal compliance and supervision data is produced and disseminated to the Trust Board, Divisions, HRBP’s SME and managers across the organisation to inform of progress and performance against associated Trust KPI’s
• To support divisions with ad hoc training data and works on own initiative to ensure that divisional support is available
• To oversee training feedback systems collating responses and report findings to senior education leads, in order to support an effective service deliver
• To ensure that service delivery information is communicated (training compliance, DNA’s and educational activities) to a variety of internal and external stakeholders at all levels. This may include sensitive data in relation to individual/department performance against Trust KPI’s
• To develop channels and mechanisms for clear communication across the Trust’s services to include marketing of training events and professional development opportunities
• Develop effective communication and working relationships with colleagues in HR and the divisions
• To provide relevant advice regarding access to appropriate training courses to all levels of staff
• Ensure an appropriately resourced delivery of the Trust Welcome for all new starters to the Trust, to a consistently high standard
• To support the facilitation of a Trust Welcome to include ensuring all trainers attendance, ordering and setting up of refreshments and ensuring all training materials are ready and that the delivery is of a consistently high standard
• To project manage the organisation of workshops, events and meetings including the selection of venue, provision of materials and refreshments maintaining any budgetary control
• To ensure that effective systems are in place including devising them if necessary to ensure the team are in inputting information on the LMS consistently, timely and accurately – this includes the marking of course registers – ensuring that any faults or problems are reported effectively
• Responsible for ensuring that the team ensure that the annual statutory and mandatory training requirements are inputted into the LMS
• Responsible for overseeing the that contacted internal and external training providers are providing an adequate standard of training and that the bookings of venues and any catering associated with training events are made.
• To be responsible for raising invoices on SBS in line with standing financial instructions and ensuring that all invoices are paid, escalating any problems with invoicing that cannot be problem solved. Any unpaid invoices should be reported to the Education Business Manager.
• To support in the delivery of the leadership strategy including training on programmes
• To oversee the process for ordering equipment, stock and stationery
• To provide senior managers with administrative support for any external project work including project roll out implementation and review
• To produce reports, spreadsheets and correspondence including projections for KPI’s and the monitoring against these projections
• Completes and contributes to any audits.
• To ensure that the confidentiality of data and related information is maintained through careful and secure systems of work paying particular attention to governance and the Data Protection Act.
• To oversee the systems of work for the delivery of the Trust's apprenticeship programmes ensuring that all necessary paperwork relating to apprentices is maintained and to work with the wider team to ensure the promotion of apprenticeships within CNWL
• To support in the promotion of apprenticeships across CNWL
• To update apprenticeship activity and on the Digital Apprenticeship Service including amendments to apprenticeship status and adding cohorts of apprentices and providing reports as when required