education Orchard Park, NY
Bryant & Stratton College
Full Time
Orchard Park, NY
57625 - 39926 USD ANNUAL Today
Job description
This sales position is responsible for the recruitment and retention of qualified online students through the demonstrated use of consultative needs based selling in a call center environment. This position is actively enrolling new students into our various Certificate programs through our Continuing Education Center. The Online Continuing Education Representative is responsible for building long-term relationships both internally and externally with the specific intent of improving lead conversion, increasing enrollment, and maintaining desired retention rates.
Essential Duties and Responsibilities:
- Interview and enroll qualified students to meet individual term and annual goals, via the telephone and email. Meet or exceed weekly outbound call and sales dollar goals. Manage the enrollment process for students ensuring that all admissions and finance requirements are met. Manage daily outbound lead activity. Manage text, live chat and call cadence daily.
- Ensure students adhere to the rules regulations of the course, remedy student concerns/situations, retain enrollment throughout program, and maintain communications with students. Order books and student materials and communicate book delivery with new students. Send weekly communication to all new students.
- Maintain individual Certificate program sheets and course descriptions. Generate and process loan applications. Create and maintain payment agreements for new students. Create invoices for students. Manage MyCAA requests. Design student schedules and class rosters and register new students. Schedule Insurance purchases. Record grades.
- Coach students about national organizations and enroll for credentialing exams. Prepare and maintain accurate records and complete all paperwork in a timely manner. Maintain weekly communication email to ensure content is relevant. Collaborate with students for their upcoming schedule each session. Assist students with concerns to maintain retention.
- Maintain accurate notes and documentation; extract information for marketing purposes as appropriate.
Qualifications:
- Bachelor’s degree in business or related field is required.
- Minimum 2 years of demonstrated sales execution and closing
- Previous call center experience preferred.
- Possess strong phone skills.
- Proficient with Microsoft Office and the Internet.
- Ability to self-manage and complete tasks with minimum supervision
- Ability to work well within a team.
Bryant & Stratton College is an Equal Opportunity Employer
