editor Chicago, IL
Job description
The Commercial Banks Procedures Team within Controls and Continuity Services supports the end-to-end management of online procedure libraries, including the following: initial library creation, publishing, ongoing maintenance, procedural communications, and managing the annual review and attestation of published procedures and supporting documentation.
Job Responsibilities:
- Manage a queue of ongoing business as usual (BAU) change requests received from business partners for updates to published documents.
- Ensure documents conform to prescribed templates and style guidelines by performing the following editing and publishing tasks:
- Applying style standards and utilizing project processes and templates
- Analyzing, recommending changes, and documenting procedures while identifying process gaps and offering alternative suggestions for documenting processes
- Ensuring authorized approvals, and finalizing documents for publication
- Conduct monthly business partner meetings to discuss trends, key metrics, etc.
- Responds to client requests with accuracy and within agreed timelines and established Service Level Agreements (SLA’s).
Required Qualifications, Skills, and Capabilities:
- Degree in English/Writing or equivalent work experience, advanced level of English
- A minimum of 2 years of practical experience with technical/procedural writing, editing, and communication
- Demonstrated experience editing and reformatting detailed procedural documents into succinct, easy to follow steps while identifying process gaps and offer alternatives
- Ability to manage a queue of ongoing business as usual (BAU) change requests received from business partners for updates to published documents
- Comfortable using Excel to analyze data and development reporting for clients
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint,) and Teams
- Experience with and understanding of external style guides (E.g., Chicago Manual of Style, Microsoft Manual of Style for Technical Publications, and AP Stylebook)
Preferred qualifications, capabilities, and skills:
- Knowledge of Adobe Experience Manager (AEM), Aurora, JIRA, and XML
- Experience in Commercial Bank Operations
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
ABOUT THE TEAM
