Ecommerce Manager Oldham, England
Job description
Senior Ecommerce Manager
Following strong growth over the past two years, Online4baby is about to embark on an exciting new phase of development. We are looking for an ambitious Senior Ecommerce Manager, or Manager looking to take their next step, to join our team and help develop and lead our trade function.
We are an agile team operating in a start-up environment. This role comes with responsibility for day-to-day management and merchandising of the website, optimisation of key functionalities, and trade calendar planning. Close collaboration with marketing and buying teams will be a key part of your role, providing data and insight to produce actionable recommendations that can quickly be deployed.
Reporting into the CMO, this role comes with line management responsibility for a Senior Ecommerce Executive and offers progression to Head of Ecommerce for the right candidate.
Role Responsibilities
Working alongside the Senior Ecommerce Executive, you will own the day-to-day management of a custom-built website, including search, merch and recommendation zones (via XO), page optimisations (via Contentful), as well as managing banner changes, PLP builds etc.
Working with the CMO to plan, build and execute the trading strategy for Online4baby and own brands. Core objective will be to support revenue delivery predominantly by optimising AOV and CVR.
Trade calendar management including collaborating with marketing and buying to effectively execute campaigns and deliver key business priorities.
Using data from GA4 to produce reporting for stakeholders with key actionable insights (targeting improvements to CVR%, AOV, bounce rate etc); ownership of key reporting streams up to CEO-level.
Proactively optimising the website based on data from GA4, Hotjar, XO and other tools, then collaborating with the CMO and Dev team to drive tech initiatives that improve customer experience and journey.
Working collaboratively with buying and merchandising teams to understand stock and product coming into the business, feeding back into marketing to ensure risks are managed and opportunities are maximised, whilst keeping the website aligned to product launches.
Hands on in Google Tag Manager when required, including the upload and deployment, or removal, of tags (experience is not essential and training will be provided, however you should be comfortable working with schema and code).
As the business launches into new territories in the next 12-18 months, you will work closely with the CMO and Dev team on the technical and onsite elements of entering a new locale.
Building relationships is integral to the role, as you will be working collaboratively with the marketing team to optimise campaign performance.
Liaising with teams across the business including buying, logistics and customer services, to establish a continuous feedback loop around website performance and insight into stock, range and competitive offering.
Experience & Skills
We are looking for somebody commercially focussed who enjoys the entrepreneurial atmosphere of a high growth company, organised with a results and data driven approach. Highly diligent with a keen eye for detail along with strong collaborative interpersonal skills and the ability to manage individual workloads and work as part of a team.
Required skills include:
Extensive experience in a similar ecommerce role, or an experienced Manager looking to take their next step.
A background in the baby and nursery industry is preferred but not essential.
Experience delivering always-on plans to improve onsite KPIs, and a demonstrable ability to work cross-functionality to secure buy-in for tests.
Great communicator, confident speaking to people at all levels across the business, providing regular performance updates and escalating issues where required.
Confidence collating data from various sources and making actionable recommendations is essential.
Very confident with GA3, if not GA4, and comfortable working with a custom-built website.
Experience with Google Tag Manager is preferred but not essential.
Comfortable in a high-autonomy environment, embracing ownership of your areas and having the tenacity to your drive agenda.
Critical thinker with strong problem-solving skills along with the ability to spot challenges, propose solutions and drive-through to completion.
Exceptional attention to detail with a commitment to professional output, understands that the way we present our brand across all touchpoints impacts customer perception and ultimately sales and can support others in bringing this to life.
Salary/Working Hours
This is a full-time, permanent, office based position.
Working hours are 8:30am - 5:00pm Monday to Thursday and 8:30am – 4:30pm Friday.
Salary is up to £40k DOE (this will reflect experience and will be discussed during interview).
Who Are We?
A pure play ecommerce retailer specialising in selling an unrivalled range of nursery products with over 30 years’ experience. We have delighted over 1 million customers with exceptional service backed up with “Excellent” Trust Pilot ratings and pride ourselves on providing only the best quality baby products at the best prices for our customers.
Award winning, we stock a huge range of products from leading brands including Joie, Mamas & Papas, Cybex, Puggle, Chicco, Snuz, Ickle Bubbaand Cosattoto name a few.
Why Work Here?
We have experienced incredible growth and our team has more than doubled in size, there are no signs of us slowing down anytime soon making it an incredibly exciting time to join us.
Where Are We?
Close to Junction 22 of the Manchester orbital route of the M60 and the A62, which is the main road from Manchester to Oldham. The nearest tram/train stations are Hollinwood and Moston. We are in a convenient and desirable location for people commuting to work from surrounding areas.
What Do We Offer?
We know as a company how much our employees contribute to the success of our business, after all we would not be where we are without them. To show our appreciation we offer company benefits along with extensive progression opportunities.
Free parking.
Staff discount.
Friendly, team orientated environment.
Extensive progression opportunities.
Genuine responsibility from day one.
Exciting and fast-paced working environment.
Social events.
Sick pay scheme.
Generous holiday allowance.
Pension (after probation).
Birthday day off.
We have a creative and energetic workplace where no 2 days are the same. A fast-paced culture where ideas are listened to, and every team member is encouraged to be the best they can be.
Sound like the kind of role you are looking for?
If so, please click to apply or send a copy of your CV and covering letter to:
As an equal opportunities' employer, we value diversity and welcome applicants from all sections of the community. Please note that due to the high volume of applications we receive we are unable to give feedback to candidates at initial application stage.
* STRICTLY NO AGENCIES *
Job Type: Full-time
Salary: Up to £40,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Can you easily commute to the OL9 (Chadderton) postcode area?
- Do you have extensive experience in a similar ecommerce role?
- Are you confident with GA3 (if not GA4) and comfortable working with a custom-built website?
- Are you comfortable in a high-autonomy environment and a great communicator, confident speaking to people at all levels?
- Do you have exceptional attention to detail with strong data analysis skills?
Work Location: One location
