eCommerce Customer Support and Sales Operations Coordinator (Remote) Amersham, England
Job description
WONDERING WHAT’S WITHIN DANAHER? TAKE A CLOSER LOOK.
At first glance, you’ll see Danaher’s scale. With $22.3B revenue, our 69,000 associates work across the globe at more than 25 unique operating companies within four platforms — life sciences, diagnostics, water quality, and product identification.
Career development is important to us - you’ll find associates who are as certain about their impact as they are about where they’re headed next. You’ll find the Danaher Business System, which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.
We hope you’ll see yourself here, too. What you find at Danaher — and within yourself — might just change the world.
WHO WE ARE:
PANTONE provides a universal language of colour that enables colour-critical decisions through every stage of the workflow for brands and manufacturers.
WITHIN YOUR TEAM
We are seeking an eCommerce Customer Support and Sales Operations Coordinator to join our eCommerce team. You will report to the Senior Director of Digital Strategy and Operations and work closely with the Logistics and Customer Service Manager and Pantone’s eCommerce team. This position is fully remote within Europe.
THIS JOB IS A UNIQUE OPPORTUNITY TO:
Be a solution provider, change agent, and expert multitasker. With a passion for process, the ideal candidate will support the team’s mission in two ways. First, you will be the customer-facing support helping our creative customers solve their problems. As an eCommerce Customer Support and Sales Operations Coordinator, you'll help field customer e-mail, and phone contacts while interfacing with other Support teams. While you aren’t providing best-in-class customer service to our EMEA customers you will aid the logistics manager ensuring our supply chain is running smoothly and we have the inventory of our world-class products for our customers to buy.
This role can be based anywhere in the UK it is preferable to be in or around Kent as there will be occasion to visit the office in Ashford.
WITHIN YOUR ROLE, YOU WILL:
Perform customer service duties for inbound customer contacts via phone, email, and chat, including account queries, product, invoice or shipping queries
Communicate and provide proactive information concerning customer-related issues to key business partners
Prepare and send response letters and company information to customers
Help coordinate our internal order process across different channels (eCommerce, Amazon, Direct) to ensure we have inventory in our German and United Kingdom warehouses.
Coordinate internal inventory forecasts across teams
Inventory ordering/coordination with German and United Kingdom warehouses.
Manage logistics carrier claims (i.e. UPS, Fedex)
Support Amazon EMEA order intake
Monitoring orders status through the logistic pipeline from Pantone in New Jersey, US to our warehouses in Germany and the United Kingdom.
WE ARE LOOKING FOR A PROFESSIONAL WHO IS/HAS:
Language: English fluent, preferably an additional European language (French or German)
Communication: Excellent written and verbal communication skills and use these to influence outcomes with persuasiveness and credibility.
Global Perspective and Learning Agility: A systematic, structured view of situations while staying focused on the big picture.
Results Oriented: A track record of achievement, and accountability, and are an independent self-starter
Judgement and problem-solving skills: Naturally inquisitive, independent critical thinker, proactive problem-solver, and detail-oriented, grounded in sound business judgment
Ideas driven: Capacity to be open to new ideas, and ambiguity and are comfortable exploring areas with little oversight where there are no right answers
Digitally literate: Comfortable using various software programs. Experience with Microsoft Office Suite, emphasizing Excel proficiency. Be able to organize and keep information/data in Excel.
YOUR EDUCATION AND BACKGROUND EXPERIENCE WILL INCLUDE:
Bachelor’s Degree (preferred)
Experience working in customer service or a customer-facing role
Intermediate or advance level of Microsoft Excel
Experience in logistics industry (preferred)
Background and interest in design-based industries (would be advantageous)
OUR OFFER:
We offer an entrepreneurial environment that is team-centred, customer-driven, quality-focused, and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at Pantone, gives you access to a robust career development process and challenging, “stretch” opportunities. Listen to our voices: https://jobs.danaher.com/global/en/our-difference.
OUR CORE VALUES:
At Danaher, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and take risks, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. If you’d like to learn more, read stories from our associates on our Careers Blog or reach out to one of our recruiters.
Our Shared Purpose – Helping Realize Life’s Potential – expresses our reason for being and the impact that every one of us at Danaher strives to have on the world. Our Core Values define the fundamental beliefs that guide our actions. The Core Behaviours enable our values and Shared Purpose, powered by DBS as our proven system for achieving success at Danaher.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
