Find More Than 10K+
United Kingdom Jobs

Our eCommerce Client Service (eCS) team is responsible for the 24 / 5.5 pre-execution operational support for the Investment Bank's proprietary and multi-dealer electronic trading platforms. Therefore, you will deal with external clients include Asset Managers, Pension and Life Funds, Government Funds, Hedge Funds, Broker Dealers, Global Custodians, Agent Banks, Corporations, Retail clients and other Financial Institutions. Your primary functions include client onboarding, product enablement, technical support and client queries resolution. eCS are part of the newly formed Digital Client Services, a team tasked to reimagine the client experience and unlock the value in client service.

Job responsibilities

• Engagement with multiple stakeholders to ensure the efficient and controlled enablement of Clients on Electronic Trading platforms
• Participate in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs determined by the business
• Data generation to help aid business decisions and drive management resourcing
• Rapidly identify and remediate any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client. Liaise internally to resolve client access and connectivity issues.

Required qualifications, capabilities, and skills

• Candidates with experience in sales middle office or client service roles are preferred
• Some experience preferably in the eCommerce space
• Strong project management background, working with a variety of stakeholders
• Good analytical skills, due diligent and attention to detail
• Excellent interpersonal skills, good attitude, and strong communication / presentation skills
• Able to multi-task and work in a very fast-paced and stressful environment
• Able to work in a high pressure environment

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.