Ecommerce Assistant London, England
Job description
ABOUT THE ROLE
We are seeking a highly skilled Ecommerce Assistant based in London to join our team. This all-rounder position entails overseeing the day-to-day management of Minor Figures' global webshops in EMEA, USA, & APAC and digital marketing. As the Ecommerce Assistant, you will play a vital role in managing ecommerce operations, including product uploads, website management, and building digital marketing campaigns.
Collaborating closely with internal teams, particularly the global brand team and regional marketing teams, you will ensure seamless coordination and communication. Your attention to detail will be essential in accurately representing the brand across our digital channels, and your continuous improvement initiatives will enhance Minor Figures' digital consumer experience.
WHAT YOU’LL BE RESPONSIBLE FOR
As the Ecommerce Assistant, you will contribute to the management of two major aspects of our digital landscape: our ecommerce websites and our email, SMS, and paid digital marketing channels. Your main responsibilities will include:
Day-to-day management and coordination of our current ecommerce websites.Creating new products, modifying existing products, and managing collection pages.
Working closely with internal regional and global teams (including creative, marketing, product, and sales) to maintain accurate website information.
Publishing landing pages, managing website banners, and other media on the site.
Regularly aligns with regional customer service functions with the aim of continuously enhancing the customer experience and striving towards providing the best customer service possible.
Testing new channels, apps, and technology to optimize our digital landscape, focusing on ecommerce KPIs such as conversion rate and average order value, as well as brand engagement KPIs like site sessions and engagement time.
Assisting in the expansion of regional webshops as we enter new markets.
Collaborating with regional marketing teams to develop email, SMS, and paid social campaigns that support regional business goals.
Managing CRM activities using Klaviyo to leverage customer insights for better segmentation, targeting, and reaching potential customers.
Continuously optimizing marketing activities to improve return on investment.
This role offers plenty of room for growth and development in all aspects of the position. We look forward to welcoming a proactive and enthusiastic Ecommerce Assistant who is ready to make a significant impact and grow with our team.
ABOUT YOUR TEAM
Within our marketing team, you’ll report into our Global Digital Product & Ecommerce Lead, George, and will work closely alongside the global brand team. We’re a small and fast-paced team but you'll be supporting the marketing teams in each region, led by Hannah in APAC, Frankie in the US, and Liv in the UK. You will be based out of our London office.
ABOUT YOU
We want people to come into Minor Figures to be a true version of themselves every day. Every day. No matter if you're up, or if you're down, we want people that embrace every day being different. People that can bring the energy, support their team mates when the times get hard, but not hold off from asking for support themselves.
We hire humans, not machines, so let’s look at the key skills that we love to see. People that:
Live and breathe their authenticity and individuality in everything that they do.- Take pride in what they do, and inspire others to do the same.
- Have a sense of fun and adventure, along with a hands on & a can-do approach.
- Not be phased by constant change and challenges and willing to adapt and implement solutions.
- Collaborate like crazy & have a willingness to help in all areas of the business when needed.
- Approach every day like it’s day one. Committed, open minded and ready to enjoy every exhilarating second.
Demonstrate an open mindset and genuine curiosity, actively seeking to understand others, listening without judgment, and embracing diverse perspectives.Exhibits outstanding organizational abilities, effectively multitasking and prioritizing multiple projects and deadlines.
Capable of working under pressure, reacting quickly, and adapting flexibly in a fast-paced environment.
Keen eye for detail - ensuring we continue to accurately represent the brand through our digital channels is vital.
Excellent communication and collaboration skills. The role requires consistent cross-departmental communication to ensure regular activity and projects run smoothly.
Working use of ecommerce platforms, applications, analytics and standards is vital. Preferably Shopify, Recharge, Google Analytics, GDPR/ CCPA and SEO best practice.
Email/SMS CRM application experience, we currently use Klaviyo.
Digital marketing software exposure (Meta + Google Ads) is ideal, or a keen interest and desire to learn would be commended.
Some experience with the following programming languages would be preferable: HTML, CSS, Liquid, Javascript.
Adobe Suite experience would also be preferred.
WHAT’S IN IT FOR YOU
We realise that a job is more than just the take home salary each month. So what are you really getting?
As part of the MF team, not only will you have the opportunity to own your role and make it, you and us a success, you’ll also be becoming part of something very special. Minor Figures’ ethos is that everyone is welcome, as long as you leave all hang-ups, social barriers and prejudices at the door.
You’ll embark on a journey that doesn’t have a destination. It just keeps going. Your contribution will help us become the most loved brand on the planet & the number speciality coffee brand. With that, you’ll grow, develop and progress as we do and you’ll play your part in us having a planet to do this on.
And, as part of the Minor Figures team, you’ll have the opportunity to invest in the business, with the option to buy shares in the company at an agreed price. Having skin in the game and really contributing to our success. Because it’s you and us all that do make this all happen.
But of course, we look after you in the other ways that you’d expect:
25 days holiday allowance in addition to bank holidays- Statutory pension contribution through Nest
- Employee share options scheme, available to all full time employees.
- 1 day paid leave to support a cause of your choice through volunteering or activism
- Flexible working to meet the needs of the role
- 30% discount on products from our online shop
- Unlimited one to one coaching sessions with More Happi
- Unlimited access to Calm app
- All the free coffee and cold brew you can drink!
- Vegan lunches are available.
YOUR COMMITMENT
You’ll mainly be working from our HQ near Blackhorse Lane in Walthamstow, but we are flexible and trust you to manage your time and to work from the location that helps you do your job to the best of your ability.
OUR COMMITMENT TO DIVERSITY, EQUITY & INCLUSION
At Minor Figures everyone is welcome. We are committed to cultivating and maintaining a culture that is inclusive and diverse. We celebrate differences and continually support all members of our company to be proud of who they are. In recruiting for our team, we pride ourselves on equal employment opportunities regardless of gender, sex, age, disability, race, religion, sexuality or social class. We hire the best people based on an evaluation of their abilities and effectiveness, nothing else.
WHAT’S NEXT
You’re sold? The coffee is brewing, you’re ready to hit send and sit back and wait for a response?
In order to make that happen:
Submit a CV and any supporting documents to us.- Tell us why you want to work with us at Minor Figures
