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Job description

About us

We are Worldwide Flight Services, WFS for short - proud Ground Handling Partner of easyJet here at Edinburgh Airport since 2018. We handle all easyJet services, flying to over 40 destinations from Scotland’s Capital. From serving guests through Bag Drop & Boarding to handling their baggage and ensuring a safe, professional operation around the aircraft. Our objective is to be the best and we want you to be part of rise to the top of operational excellence.

What does our Operations Controller do?

We are looking for an Operations Controller to join or team here as we head towards our busiest year yet. Our mission is simple, to be the Best Ground Handling company in the UK and to do that our Frontline operations needs to be supported by our Operations Controllers who command oversight of the whole operation around the clock.

Our Operations Controllers are the first point of contact for our customer airlines (easyJet) ensuring there is a clear and open line of communication from the flight deck of the aircraft right through to all our operational departments and 3rd party suppliers. Working closely with the Ramp & Guest Services Supervisors, they ensure we capture of all relevant operational details and changes and these are logged and communicated.

In this role you will be handling:

• Day to day management of operational information flows
• Work with regulatory and customer standards and guidelines, maintain a working knowledge of industry best practice
• Actively promote a Just Culture and support the Safety Performance to embed a Just Culture approach throughout the whole station
• Work closely with the senior management team on the development and implementation of the continuous improvement programme - we will be the best of the best!
• Be the main operational point of contact for both external and internal customers, third parties and airport partners
• Produce operational reports, both internally and to the airline customer and other stakeholders with regards to operational output
• Assist in completion of the required paperwork whist continuously mentoring new staff trained on this procedure
• Communicating all operational changes and requirements by both our customer and airport authority
• Responsible for all required communication pertaining to scheduled aircraft movements
• Complete compliance checks to ensure flight file paperwork meets airline and regulatory standards
• Control and file all post-flight documentation
• Report any incidence related to the Safety involving passengers, crew, staff, aircraft, baggage, facilities and equipment, Quality of the service, airport Security, Health & Safety and Environment
• Drive vehicles airside to provide crew transport to and from aircraft.

What shifts will I be working?

In short, its an average of 37.5 hours over the whole week on a 4 on and 4 off shift pattern to ensure up to 24 hour a day overage of the operation.

Is this a summer job?

Yes. Winter too, in fact we would love you to stay with us year-round. This opportunity is a permanent contract.

Your reward?

We pay our team a competitive salary and cover your parking at the airport. We also have a range of discounts with shops and food outlets throughout the airport.

To be part of our mission to be the best of the best, you’ll be:

• experienced at working at a similar level within an airline/ground handling environment
• Proven record of delivery against operational performance targets
• Previous experience of working with and delivery of airline service levels
• Excellent planning and organisational skills
• Professional who takes great pride in your work
• Highly comfortable working with Microsoft Office 365 including Outlook, Teams, Excel & Word as well as SharePoint
• Safety conscious
• Obsessed with delivering outstanding Customer Service to both internal and external stakeholders
• Thrive under pressure
• Proactive, self-motivated and have a positive attitude
• Confident dealing with challenging situations
• A good communicator through email, telephone and face to face conversations who will remain calm, friendly and calm at all times.
• Strong Team Player able to readily demonstrate a flexible 'can do' attitude
• Strong personal integrity and ethical standards
• Excellent attention to detail
• Ability to think on your feet and react quickly to changing circumstances
• Innovator, able to problem solve and improve processes
• Shows restraint in handling confidential and sensitive information
• Willingness to jump into the operation and help customers during times of disruption and very busy days around holidays
• Full UK Driving Licence with 6 or less points
• Providing a full 5-year history of employment, education & including any gaps of unemployment
• Clean criminal record, all successful candidates must have the right to work in the UK, undertake a DBS (Disclosure and Barring Service) and provide 5 years referencing history.

Ready to board? We look forward to starting our journey together…

If you’re ready to get onboard, then get your CV up to date and apply. We are at hugely exciting time as the industry rebounds and at WFS Edinburgh we are getting stronger and stronger. Join us in becoming the best Ground Handling provider in the UK.

Good luck, we look forward to hearing from you!

Job Types: Full-time, Permanent

Salary: £28,997.00-£29,230.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay

Schedule:

• 12 hour shift
• Day shift
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Edinburgh, EH12 0AL: reliably commute or plan to relocate before starting work (required)

Experience:

• Airport Ground Handling: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Application deadline: 12/02/2023
Expected start date: 13/03/2023