E Commerce Sales Assistant (live chat agent)

E Commerce Sales Assistant (live chat agent) Remote

The Diamond Store.co.uk
Full Time Remote 10.5 GBP HOURLY Today
Job description

Avaliable Job Today Job description

You would be part of the busy sales team for The Diamond Store, who are one of the UK’s largest online jewellers and winners of “UK Online Jeweller Of The Year”.

Your job would be to build rapport with customer via email, livechat and/or telephone in order to convert sales enquiries into customers. This will be done by selling and promoting our wide range of jewellery to meet the needs of the customer time and time again.

What we require.

Someone who enjoys selling and providing a great personal customer sales experience. You must be able to work as part of a team but also work on your own initiative.

Your daily duties would include:

  • Communicating with customers regarding sales enquiries via livechat, email and telephone.
  • Upselling, link selling and cross selling to obtain full sales potential.
  • Working towards and exceeding targets.
  • Managing own work load and customer contacts.

Requirements For The Application

Previous retail experience is required and previous Livechat experience is a bonus!

You must have a confident telephone manner and be able to write clear and concise customer focused emails in English.

Being able to easily learn new systems and online technologies is important and any knowledge of the following would be of huge benefit.

Trengo livechat system / Hubspot / Outlook/ Microsoft Teams

All systems, guides and knowledge of jewellery will be given to the successful applicant.

Working from Home

Although working from home, you will be required to ensure that you have a comfortable and quiet home working environment with a great internet connection and are able to take and make telephone calls without distraction. Equipment not provided, must have access to laptop or desktop.

Job Types: Various contracts available, Full-time, Part-time, Temporary could lead to permanent. Must have flexibility for overtime during peak trade and holiday cover.

Hours: set shifts, evenings and/or weekend.

Job Types: Full-time, Part-time, Temp to perm
Part-time hours: 12-40 per week

Salary: From £10.50 per hour

Benefits:

  • Employee discount
  • Work from home

Schedule:

  • Flexitime
  • Overtime
  • Weekend availability

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Retail sales: 1 year (preferred)

Work Location: Remote

Reference ID: Sales CT March2023

E Commerce Sales Assistant (live chat agent)
The Diamond Store.co.uk

Related Jobs

All Related Listed jobs

facilities manager
WVU Medicine Princeton, WV 52615 - 38143 USD ANNUAL Today

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be...

Team Member - Dorchester
The Cornish Bakery Dorchester, South West England, England 10.42 GBP HOURLY Today

BAKERY TEAM MEMBER Full-time hours available Do you thrive on providing great service and have a passion for simple food, boldly made? Here at the Cornish

Care Assistant
Anchor Trust Leeds, England 10.96 - 11.73 GBP HOURLY Today

Anchor at this time does not provide tier 2 sponsorship. As a Care Assistant you will provide person centred care and support to assist residents to maintain

Project Test Lead
Searchability Stoke-on-Trent, England 50000 GBP ANNUAL Today

You will liaise and collaborate with our Project Test Leads making sure to share best practice and improvements to assist in driving overall team output and

management accountant
Shearer Associates Cheltenham, England 45000 - 42000 GBP ANNUAL Today

Shearer Associates are partnering with a well known business services company in Cheltenham in the recruitment of a Management Accountant ....