E-Commerce Merchandising Specialist Bristol, England
Job description
Summary
About us
We’re growing – fast.
The ambition for our local in market Dyson website business is huge. Our goal is to consistently grow our eCommerce business double digit year on year for next 5 years. Dyson.co.uk is where all Dyson initiatives come together and is the single most visible touch point to our consumers. Dyson is about better ideas and better technologies, as an eCommerce Executive you will play a supportive role in implementing the plans which reflects our strategy for Dyson to succeed. This role offers a great opportunity to further your career in a company driven by technology and innovation.
About the role
At Dyson your role will make sure that shoppers and owners are getting fantastic experience, every day on Dyson.co.uk. We run our eCommerce business using the eCom equation- traffic x conversion x average order value and this role will have accountability working across all three of these areas
The E-Commerce Merchandising Specialist will be responsible to work closely with group Owner Experience, customer support and contact centre teams to integrate support and contact enhancements on Dyson.co.uk and monitor the impact on performance.
You will also work closely with the wider eCom team and with Group functions to deliver projects, campaigns, optimisations and bug fixes to drive the continuous improvement of the onsite experience and support the growth of the Web shop channel as part of the wider Dyson business.
Accountabilities
Dyson is a fast paced and agile company. The below is an example of your main week to week accountabilities but is not a complete list.
Manage content across Dyson.co.uk journeys through our various platforms delivering a consistently premium customer and owner experience.
Working closely with Group teams to launch and integrate new functionality, NPD and campaigns which contribute to growing the Dyson.co.uk business and giving our owners a better experience.
Work with Owner Experience, Customer support and Contact centre teams to develop and enhance the Owner Support roadmap on Dyson.co.uk
Actively review areas of opportunity to improve the owner experience onsite and proactively work on implementing changes with an overall aim of improving NPS
Working with Group teams to enhance SEO performance and organic traffic to support pages
Working with our owner experience team to manage content on website to address key owner tension points.
Support with development, testing and implementation of A/B Testing strategy.
Fulfil other duties as required
Pick up new activities that fall broadly in the purpose of the role
Identify problems and find solutions through on-site analysis
Keep Up to Speed on the Latest Digital trends.
About you
Skills & Competencies
Shopper and owner first mindset: You’ll Understand and think first and foremost what these plans and actions do for the experience we provide
Have previous experience working in an eCommerce and digital role
Have previous experience in a fast-paced sales driven environment.
Prior knowledge of working with a Content Management System and Analytics is a must. Experience in Adobe Analytics, Google Analytics, Adobe Experience Manager and Hybris would be advantageous but not essential.
A good understanding of SEO, working on optimising, tracking, analysing and reporting on its performance
Strong communicator: Able to clearly communicate with internal stakeholders to ensure OE projects are delivered in a timely manner
Keen eye for detail particularly within a digital setting
Has a bias for action and is proactive to get things done with a positive attitude.
Fluent in English
Project management skills - able to break down a goal into manageable tasks, working with various lines of stakeholders and work efficiently to deadline
You’ll be comfortable working in fast agile environment and dealing with ambiguity.
Collaborative: You’re Comfortable collaborating will colleagues and peers across countries, cultures and levels of seniority
Benefits
Financial benefits
Performance related bonus
Company paid Life Insurance
Discounts on Dyson machines
Competitive pension scheme
Flexible benefits programme with a growing range of voluntary benefits, including the ability to purchase additional holidays
Lifestyle benefits
27 days holiday plus statutory bank holidays
Secure bike parking
Free lunch
Health benefits:
Private Medical insurance for all employees
Employee Assistance Program for employee and dependents
Digital GP and prescription service
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
