E-Commerce Marketing Administrator Wednesfield, England
Job description
Saigates Ltd is an online retail business with a presence on the most popular online marketplaces. We are now a leading independent technology product supplier with both business-to-business and online retail communities. Operating from our office located in Wednesfield, we are able to service the nation with technology products like branded smartphones, tablets, smartwatches, earbuds, laptops, etc.
About the Role
We are looking for a hardworking, self-motivated eCommerce Marketing Administrator who is willing to learn new systems, marketplaces and processes. You will be working across our own website alongside marketplaces to help build our eCommerce platforms and provide outstanding service for our customers. The ideal candidate will be able to work well as part of a team and also take responsibility when working alone.
Typical daily tasks will include:
· Answering incoming phone calls, e-mails and Live Chats
· Data entry and order processing of online and telephone customer orders
· Product development to include photography, listing and description editing across web platforms
· Monitor stock levels and liaise with the purchasing team to organise stock fulfilment
· Offering style and product advice
· Provide technical product knowledge and advice to customers
· Any other ad hoc tasks as may be necessary
What We Require
Our company is built on our reputation for providing first-class customer care and we continually strive to improve at all times. The ideal candidate will be able to demonstrate:
- Experience working in a busy environment
- Ability to deal with complex customer enquiries and sales-related issues
- Strong written and spoken communication skills with a professional telephone manner
- Basic computer and data entry skills (Word, Excel, Outlook)
- Photoshop skills desirable
- Must be detail orientated, deadline-driven and able to multi-task
- Any other Ad hoc tasks as requested
Key Responsibilities
We are looking for a driven and highly motivated team player with a personable and professional attitude to help fuel the growth of our online business. Full product knowledge training will be provided. Responsibilities will include but are not exhaustive to:
- Managing your own workload
- Answering customer enquiries across all contact platforms
- Up-selling additional products and accessories
- Liaising with the warehouse and couriers to arrange delivery
- Process customer refunds, returns, and replacements for missing or damaged items responding with great efficacy
- Taking payment over the phone
- Advising customers on stock levels, alternative products or delivery times
- Working with other departments including IT, Order Fulfilment, Marketing and Purchasing to improve the customer journey
- Adding new products to the website, eBay, Amazon and other online marketplaces
- Editing product imagery for use across websites and social media platforms
- Writing full, detailed product descriptions
*UK Visa Sponsorship Available
Job Type: Full-time
Salary: £10.50-£11.50 per hour
Benefits:
- Employee discount
- On-site parking
- UK visa sponsorship
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- Wednesfield: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- Digital marketing: 1 year (preferred)
- Marketing: 1 year (preferred)
Work Location: In person
