E-Commerce Key Accounts Witchford, England
Job description
Job Title: E-Commerce Key Accounts
Salary: £26,000 - £28,000 plus bonus scheme
Hours: Full time office based 39 hours
Job Purpose: To manage the commercial relationship with existing large E-Commerce Customers. The E-Commerce Key Accounts team take on a range of customer-oriented tasks, including handling complaints about a product or service, making sales or providing consumers with information. Most importantly the E-Commerce Key Accounts team look after the customer.
Company overview:
Deanta is a leading supplier of internal doors, hardware and ancillary products to door specialists, builders’ merchants, and independent door shops across the UK.
Our doors are designed, manufactured, tested, and delivered to our customers by Deanta employees. Having full control of the process from end to end sets us apart from our competitors, allowing us to deliver a superior product to the UK market.
All our employees have the opportunity to gain great autonomy and experience in our stimulating, diverse, and dynamic environment.
Benefits: Private medical insurance, increasing annual leave with service, additional annual leave salary sacrifice scheme, employee discount platform, med24 digital GP, EAP, Bike2work, Free Parking & more
Responsibilities:
The key responsibilities to support the department include:
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Manage high volumes of incoming orders, emails, calls and internet queries
- Process all incoming orders maintaining a high level of accuracy
- Working collaboratively with other departments to push through solutions in real time to ensure highest customer satisfaction and escalating to ECommerce Lead when required
- Present sales information and provide feedback to the Ecommerce Sales lead on our customers, outlining monthly progression.
- Supporting the Ecommerce Sales Lead to sustain and build on sales opportunity and deliver sales target for each customer.
- Achieving monthly set KPIs
Skills and Experience Required:
- Proven ECommerce Key Accounts experience would be desirable.
- Strong communication skills through email and phone
- Strong customer and ability to multitask, prioritise, and manage time effectively.
Personal Attributes:
- A good sense of humour, enthusiastic and team focused.
- Excellent attention to detail, accuracy and listening skills.
- Strong communication skills
Full Deanta benefits and company policies at https://deantawood.co.uk/career-deanta/
