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Job description

We are hiring for E-commence Office Assistant to join our small team close to Cullompton. We are a well-established e-commerce business . This is a varied and busy role as part of the e-commerce team. A team player, able to multitask with a positive can-do attitude. This is a Full-time position 8.30am – 5pm (Monday) 9am – 5pm (Tuesday to Friday)

The Role:

• Dealing with customer orders, enquiries and issues via phone and e-mails
• Processing customer returns and exchanges
• Ensure customer’s feedback and reviews are monitored responded in a timely manner
• Data input: upload product details and images by using Excel spreedsheet
• invoicing and labelling
• Any other duties as necessary

Key Skills/Requirements:

• Must have customer service experience
• Must be confident with Microsoft office especially Excel
• Excellent written and verbal communication skills
• Ability to work both independently and as part of a team
• Efficiency, accuracy, attention to detail
• Strong organisational skills with the ability to adapt and multi-task
• Ability to provide a first class, friendly, and professional customer service experience using phone, email and online shopping channels

Hours of work: 38 hours per week.

Previous e-commerce selling experience would be an advantage.

Job Types: Full-time, Permanent

Salary: £23,000.00-£25,000.00 per year

Schedule:

• Monday to Friday

Experience:

• Sales, Retail & Customer Support Occupations: 1 year (preferred)

Work Location: In person