DWP Executive Officer Recruitment - Leeds Leeds
Job description
Avaliable Job Today Apply here:
https://dwpjobs-eorecruitment-microsite.co.uk/vacancies?utm_source=indeed
About the job
The DWP Executive Officer role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of digital, telephone and face to face contacts on a daily basis. To be successful you will need to demonstrate effective communication skills across a wide range of diverse customers, along with the ability to understand complex information and give explanations to the customer. You will also have the ability to manage difficult situations.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you!
About us - Department for Work and Pensions - GOV.UK (www.gov.uk)
Job Description
Your role could involve a range of duties and we are seeking people who are adaptable and flexible. Typical duties may include:
· Providing excellent customer service in a variety of environments including contact centre and face-to-face.
· Making fact–based assessments regarding benefit entitlement.
· Assessing claims and dealing with enquiries from a variety of customers.
· Supporting the Department’s aim to use digital means as the primary contact channel for all claimant services.
· Leading and managing a team to deliver excellent customer service, quality and performance.
· Managing Departmental resources and reputation; this could include making spending decisions, ensuring value for money, confirming eligibility to receive appropriate benefits, line management of colleagues or managing communication with external partners.
· Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world.
Person Specification
What we are looking for:
Do you have a positive attitude, a desire for public service and want to make a difference to people’s lives?
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?
If your answer is Yes. Join us!
We have exciting, challenging and rewarding roles available across DWP.
We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.
Please note: Near miss offers may be made at Administrative Officer (AO) to candidates who do not meet the required standard for Executive Officer (EO). These roles may be permanent or Fixed Term appointments dependent on business requirements.
Apply here:
https://dwpjobs-eorecruitment-microsite.co.uk/vacancies?utm_source=indeed
Job Types: Full-time, Part-time, Permanent
Part-time hours: 37 per week
Salary: £28,117.00 per year
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: DWP EO National Roles
