Job description

The attached Job Description has all the details of this role.

Managing :

· Box Office (during performance times and taking ad hoc customer calls)

· Customer Experience (Front of House face of the theatre)

· Volunteer stewards

· Building Security

· Building Integrity

Main responsibilities of the job:

· Audience safety and security first and foremost.

· Staff safety and security

· Managing the Box Office on performance days

· The security of any cash on the premises.

· Contacting the appropriate services in the event of an emergency.

· Making sure emergency exits are clear and usable.

· Building security both during and at the end of the event.

· Alarms being set appropriately at end of night.

· Keys being secured at end of night.

· Handling any complaints during event politely and fairly.

· Delegation of duties to staff as required.

· Making sure volunteer stewards have everything needed to do the job they’re assigned.

· Reporting of any issues arising to the building as quickly as possible.

· Dealing with any unforeseen issues that can be handled then and there.

· Working with Technical Manager and stage management/back of house

· Being aware of haze, strobe lighting etc and notifying customers per event.

Job Types: Part-time, Permanent
Part-time hours: 25 per week

Salary: £12.50-£15.00 per hour

Benefits:

• Casual dress
• Company pension
• Employee discount
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bridport: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 5 years (preferred)

Work Location: In person

Application deadline: 01/06/2023
Reference ID: Duty Manager - Theatre / Cinema
Expected start date: 01/07/2023