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Duty Manager (Cargo) Belfast, Northern Ireland

Swissport International AG

Full Time Belfast, Northern Ireland 28276 - 35101 GBP ANNUAL Today

Job description

Overview:

Job Summary

To efficiently manage, motivate and engage staff to ensure delivery of customer airline targets whilst complying with all Company and customer procedures, policies and brand values.

Responsibilities:

Job Responsibilities

Control and monitoring of the shift and work activities
Accountability for production of accurate and detailed Handling Reports as and when required and of a standard suitable for forwarding to customers / internal senior management
Maintaining a strict cost control on labour and equipment whilst on shift and possession of foresight to plan ahead for fellow colleagues
Management responsibility for all staff, utilising available manpower and equipment resources through warehouse, ramp and office facilities to maximize productivity
Monitoring of sickness on a shift to shift basis, ability to conduct sickness interviews together with a thorough knowledge of the disciplinary process/procedures
Maintaining compliance in Health & Safety, Training and Quality whilst ensuring the relevant statutory, regulatory and company policy requirements are met
Maintaining excellent communication with all relevant stakeholders
Monitoring and control to ensure smooth operation of Reception

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications:

Qualifications and Competencies

High School diploma or higher
Minimum of 5 years experience within the industry
Thorough working knowledge of Cargo, Warehouse and Ramp processes
Effective leadership, organisational and communication skills, consistent with a very busy 24/7 Cargo Operation
Excellent knowledge of the Operation Office function
Good working knowledge of PC systems and Microsoft Office
Customer focus and quality awareness with high standards of quality and service level goals
Strong resource management and interpersonal skills
Ability to work in inclement weather